Rachel Lester
Customer Service
SAINT CLOUD,FL
Summary
Dynamic and results-oriented professional with a diverse background ranging from education with Kelly Services to customer-centric roles in high-paced environments. A quick study and enthusiastic team player, I excel in developing client relationships and have a proven track record of boosting sales and customer satisfaction. Skilled in effective communication and problem-solving, I am committed to honesty and reliability, continually seeking to enhance my skills and knowledge.
Overview
17
17
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Services
03.2024 - Current
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Owner
Self-employeed
Saint Cloud,FL, Florida
03.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Customer Service Representative
Pristine Day Spa
12.2022 - 07.2023
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Saint Cloud Veterinary Clinic
04.2022 - 12.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Stay at Home Mom
Self-employeed
02.2011 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
Sales Associate
Bass Pro Shops Outdoor World
07.2010 - 01.2011
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Lucky Brand Jeans
11.2009 - 03.2010
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Victoria's Secret PINK
09.2008 - 12.2009
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Juicy Couture
09.2008 - 03.2009
Customer Service Representative
Victoria's Secret
07.2007 - 09.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Facial Specialist
Elise Esthetics Institute And Spa
Orlando 05.2001 -
Associate of Arts - General Studies
Valencia College
Orlando, FL 05.2001 -
No Degree - Cosmetology Education
Paul Mitchell The School
Orlando, FL 05.2001 -
High School Diploma -
St. Cloud High School
Saint Cloud, FL 05.2024 -
Skills
Core living values are honesty and reliability
Sophisticated, motivated, knowledgeable and enthusiastic
Extraordinarily quick study and thrives on new challenges
Continually striving to further my experience and education
Exceptionally personable, works great with others and clients
Timeline
High School Diploma -
St. Cloud High School
05.2024 -
Substitute Teacher, K-12
Kelly Services
03.2024 - Current
Customer Service Representative
Pristine Day Spa
12.2022 - 07.2023
Customer Service Representative
Saint Cloud Veterinary Clinic
04.2022 - 12.2022
Owner
Self-employeed
03.2022 - Current
Stay at Home Mom
Self-employeed
02.2011 - 04.2022
Sales Associate
Bass Pro Shops Outdoor World
07.2010 - 01.2011
Sales Associate
Lucky Brand Jeans
11.2009 - 03.2010
Sales Associate
Victoria's Secret PINK
09.2008 - 12.2009
Sales Associate
Juicy Couture
09.2008 - 03.2009
Customer Service Representative
Victoria's Secret
07.2007 - 09.2008
No Degree - Facial Specialist
Elise Esthetics Institute And Spa
05.2001 -
Associate of Arts - General Studies
Valencia College
05.2001 -
No Degree - Cosmetology Education
Paul Mitchell The School
05.2001 -
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