Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Lett

Cedar Hill,TX

Summary

Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.

Overview

14
14
years of professional experience

Work History

Senior Energy Assistance Representative

TXU Energy
03.2022 - Current
  • Manage Daily Workflow for the Energy Assistance team.
  • Subject matter expert in the Energy Assistance and bill payment field.
  • Analyses and resolves extremely complex customer issues independently including communication with social agency partners and other team members.
  • Handles escalated customer issues and brings solutions to complex client / agency issues.
  • Manages all social agency pledging correspondence channels (verbal and written) with an annual revenue of ~80 million/ ~200,000 customer pledges.
  • Ensures company policies, procedures, and PUC customer protection rules are met in managing daily workload.
  • Responsible for training team members on updated applications, processes and procedures along with training new hire associates.
  • Partners with transaction management to automate Energy Assistance Processes.


Energy Assistance Representative

TXU Energy
03.2020 - 03.2022
  • Responsible to support TXU Energy, Ambit Energy, and Trieagle Energy's agency bill payment assistance programs.
  • Manages daily work flow for the Energy Assistance Associates for agency pledges, reconciling agency payments, bill payment agency support and company low-income programs.

Energy Assistance Associate

Energy Future Holdings / TXU Energy
03.2013 - 03.2020
  • Support TXU Energy's agency bill payment assistance programs and associated social agency outreach.
  • Manage agency pledges nad reconciling agency payments, bill payment agency support, company low-income, energy efficiency, and market education, and community involvement and outreach with partner agencies.
  • Explain client account information to third parties acting as client advocate.
  • Participate in community outreach and events associated with third party bill payment agencies.

Accounts Payable Specialist

Behavioral Health Group
07.2009 - 03.2013
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Ensured all payables, expense reports, petty cash, and independent contractor payroll were processed accurately and efficiently for ~25 entities.

Education

Bachelor of Science - General Studies

Dallas Baptist University
Dallas, TX
05.2009

High School Diploma -

Cedar Hill High School
Cedar Hill, TX
05.2005

Skills

  • Data Analysis - Solution Oriented
  • Time Management - Efficiency Driven
  • Problem Solving and Multi-Tasking
  • Public Relations - Agency Networking
  • Customer Loyalty - Best-In-Class Customer Service
  • Learn at an accelerated rate - Master systems with ease

Timeline

Senior Energy Assistance Representative

TXU Energy
03.2022 - Current

Energy Assistance Representative

TXU Energy
03.2020 - 03.2022

Energy Assistance Associate

Energy Future Holdings / TXU Energy
03.2013 - 03.2020

Accounts Payable Specialist

Behavioral Health Group
07.2009 - 03.2013

Bachelor of Science - General Studies

Dallas Baptist University

High School Diploma -

Cedar Hill High School

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