Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Lewis

Greer,SC

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

6
6
years of professional experience

Work History

Home Health LVN

Private Care
04.2022 - 01.2024
  • Promoted continuity of care by maintaining detailed documentation of patients'' health status, interventions, and outcomes.
  • Supported patients during difficult transitions to home-based care, providing emotional support and practical guidance.
  • Enhanced patient recovery process through effective communication and collaboration with interdisciplinary healthcare teams.
  • Assisted patients in managing their daily living activities, including bathing, dressing, grooming, meal preparation, and mobility support.
  • Supported personal care needs, shopping for groceries, and cleaning house.
  • Provided exceptional end-of-life care for terminally ill patient while supporting their family in navigating the grieving process.

LPN

HCA Heart Institute
10.2021 - 03.2022
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
  • Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
  • Managed patient care through closely monitoring respiration, blood pressure, and EKG.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Office Manager

CW Contracting, LLC & CW Plumbing
08.2018 - 03.2021
  • Multi-tasking in fast-paced plumbing/contracting company
  • Answering multiple phone lines, dispatching calls to plumbers
  • Invoicing, bookkeeping, collecting payments, advertising
  • In charge of weekly schedules and keeping up with locations of plumbers to ensure customer satisfaction
  • Company has grown 200% in the past 3 years.

Office Manager

CW Contracting, LLC & CW Plumbing
08.2018 - 03.2021
  • Multi-tasking in fast-paced plumbing/contracting company
  • Answering multiple phone lines, dispatching calls to plumbers
  • Invoicing, bookkeeping, collecting payments, advertising
  • In charge of weekly schedules and keeping up with locations of plumbers to ensure customer satisfaction
  • Company has grown 200% in the past 3 years.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established team priorities, maintained schedules and monitored performance.

Customer Service Representative

Charter Communication (Spectrum)
08.2017 - 05.2018
  • Call center representative in a busy, inbound center
  • Primarily dealt with billing issues, bill payments as well as sales, also assisted customer with troubleshooting equipment and dispatching trouble calls
  • Consistently in the top 10% of customer satisfaction and promoted to assisting with training new hires transition to the call center floor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

LPN - LPN

Pinellas Technical Education Center
St. Petersburg, FL
02.2021

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Scheduling
  • Training and coaching

Timeline

Home Health LVN

Private Care
04.2022 - 01.2024

LPN

HCA Heart Institute
10.2021 - 03.2022

Office Manager

CW Contracting, LLC & CW Plumbing
08.2018 - 03.2021

Office Manager

CW Contracting, LLC & CW Plumbing
08.2018 - 03.2021

Customer Service Representative

Charter Communication (Spectrum)
08.2017 - 05.2018

LPN - LPN

Pinellas Technical Education Center

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Rachel Lewis