Rachel Li
Honolulu,HI
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Natsunoya Tea House
10.2022 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction through attentive interactions.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills during peak hours.
- Increased sales with upselling techniques and thorough knowledge of menu items
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Airport Operations Agent
Japan Airlines Internship
07.2024 - 08.2024
- Managed baggage handling processes, minimizing delays and enhancing service quality.
- Coordinated arrival and departure gate assignments, ensuring efficient passenger flow.
- Assisted in the development of operational procedures for increased efficiency and compliance with regulations.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
Intern
Howard Hughes
07.2022 - 07.2022
- Conducted research and analysis to support strategic decision-making processes.
- Gained valuable experience working within the real estate industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Science - Travel Industry Management
University of Hawaii at Manoa
Honolulu, HI06.2027
High School Diploma - undefined
Mckinley High School Business Academy
Honolulu, HI05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Detail-Oriented
- Attentive and observant
Languages
English
Native or Bilingual
Chinese (Cantonese)
Limited Working
Chinese (Mandarin)
Limited Working
Timeline
Airport Operations Agent
Japan Airlines Internship
07.2024 - 08.2024
Server
Natsunoya Tea House
10.2022 - Current
Intern
Howard Hughes
07.2022 - 07.2022
High School Diploma - undefined
Mckinley High School Business Academy
Bachelor of Science - Travel Industry Management
University of Hawaii at Manoa
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