Rachel Lincks
Bloomington,IN
Summary
Collaborative and driven Client Care Specialist performs well in fast-paced, high-volume environments. Works with minimal direction or supervision to accomplish remarkable results. Adept at prioritizing tasks, managing time and using consistent, effective approach.
Overview
15
15
years of professional experience
Work History
Client Care Manager
Indiana Center for Recovery
Bloomington, Indiana
08.2023 - Current
- Launched, developed, and expanded outpatient mental health program featuring Spravato and TMS treatments.
- Secured prior authorizations via insurance for Spravato and TMS
- Participated in regular supervision meetings with supervisor to discuss caseloads and any issues or concerns that arose during the week.
- Conducted outreach activities such as speaking engagements at local schools, churches or community centers about addiction recovery services offered by the agency.
- Collaborated with other professionals within the organization to ensure quality care was provided to each client.
- Responded promptly and effectively to crises situations involving clients experiencing an emotional or behavioral emergency.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Completed relevant insurance and other claim forms.
- Interviewed patients to complete case histories and intake forms.
Front Office Coordinator
Bloomington Chiropractic Center
Bloomington, Indiana
08.2022 - 08.2023
- Responded to customer inquiries via telephone or email in a professional manner.
- Processed payments from clients in a timely manner.
- Ensured accuracy of data entry into the computer system.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Assisted with filing paperwork both electronically and manually.
- Scheduled appointments for clients and visitors.
- Handled billing and invoicing tasks, ensuring accuracy and timely payments.
- Maintained patient records with strict adherence to confidentiality and privacy regulations.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Processed patient referrals and insurance verifications.
General Manager
Off Leash K9 Training Indianapolis
Fishers, IN
01.2015 - 07.2022
- Managed entire Indianapolis division, achieving a threefold increase in sales since inception.
Screened, hired, and trained new trainers to enhance team capabilities.
Oversaw sales and marketing initiatives, including social media management and promotional video production.
Handled payroll and accounting functions to ensure financial accuracy.
Trained K9s through specialized police and military training programs.
National Account Manager & Executive Recruiter
Top Talent LLC
Carmel, IN
07.2014 - 01.2015
- Developed relationships by cold calling companies and managed current accounts to help them with their hiring needs and current job orders.
- Sold staffing solutions to logistics (3PL/transportation/freight forwarding/NVOCC) companies.
- Responsible for placing Brokers/Agents, Sales Executives, Carrier Reps, and Executive-Level Operations employees.
- Started and developed the company's IT division, growing the company's accounts by 32%.
- Developed many new accounts, generating $186,000 in revenue within three months of being with the company.
- Created sales presentations, presented to C-level executives, built strong professional relationships, networked, and attended many networking events to develop new clients.
- Screened candidates to ensure they met qualifications, interviewed, and conducted proper testing/assessments, background and reference checks
- Wrote and posted job descriptions
Northeast Region Recruiting Manager
Knight Transportation
Indianapolis, IN
06.2013 - 07.2014
- Recruited drivers from 6 distinct terminal territories across 18 states.
- Oversaw operations of 6 various recruiters
- Increased hire report figures by 22% from June to September
- My Northeast region had highest overall growth of employees each month from July to present
- Ran hire to term reports, cost reports, payroll. Used AS400 and Tenstreet portals.
- Delivered comprehensive orientation training
Admissions Specialist/Recruiter/Sales and Marketing Coordinator
Indiana College of Sports and Medical Massage
Carmel, IN
04.2010 - 02.2013
- Conducted recruitment and interviews for prospective students, processing applications efficiently.
- Represented organization at high schools and career fairs to attract potential candidates.
- Managed payroll and maintained accurate customer records within clinic office.
Education
Psychology&Business
Ball State University
Skills
- Mental health program development
- Crisis intervention
- Insurance authorization
- Clinical documentation
- Patient intake
- Effective communication
- Problem solving
- Training and development
- Teamwork and collaboration
- Interpersonal skills
- Motivational interviewing
- Co-occurring disorders treatment
- Clinical interventions
References
Available upon request.
References
References available upon request.
Volunteer Experience
- Wheeler Mission Women and Children's Center, Cook and Food Prep
- Plainfield Park, Server/Food Prep for Thanksgiving for the homeless
- Pendleton Juvenile Correctional Facility, Counselor of young boys in the sex offender unit
Timeline
Client Care Manager
Indiana Center for Recovery
08.2023 - Current
Front Office Coordinator
Bloomington Chiropractic Center
08.2022 - 08.2023
General Manager
Off Leash K9 Training Indianapolis
01.2015 - 07.2022
National Account Manager & Executive Recruiter
Top Talent LLC
07.2014 - 01.2015
Northeast Region Recruiting Manager
Knight Transportation
06.2013 - 07.2014
Admissions Specialist/Recruiter/Sales and Marketing Coordinator
Indiana College of Sports and Medical Massage
04.2010 - 02.2013
Psychology&Business
Ball State University