Rachel Little

Providing feedback and creating necessary documentation when issues with customers occur.

Implementing and following guidelines for in-house procedures.

Consistently one of the top performers in my work area.

Supervised a team of over 30 student workers and staff during Covid-19 to ensure safety and health.

Made customer contact for student work issues and updated necessary documentation.

Developed manuals to implement policies and continued relevant adjustments according to updated procedures.

• Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
• Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to guide and assist workers under my supervision.
• Coordinated high-quality dining services to ensure the service of over 1,400 guests, enforcing quality standards and facilitating smooth operations.