Rachel Little
McSherrystown,PA
Summary
Customer Service and Logistics Professional with extensive experience in managing appointments, enhancing client relations, and optimizing front desk operations. Improved operational efficiency through effective communication and teamwork while processing orders and coordinating supplier communications. Focused on delivering timely results and maintaining organized records to drive client satisfaction.
Overview
3
3
years of professional experience
Work History
Shipping and Receiving Clerk
Ceazer
Baytown, Tx
03.2026 - 07.2026
Shipping Clerk
Luxor Capital
Baytown, Tx
01.2026 - 07.2026
- Processed shipping orders and managed inventory records effectively.
- Prepared shipping documents and labels for outbound shipments.
- Coordinated with suppliers to ensure timely delivery of products.
- Operated warehouse management systems to track shipments efficiently.
- Conducted quality checks on incoming and outgoing shipments consistently.
- Communicated with team members to resolve shipping discrepancies promptly.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Verified shipping documents for accuracy.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Collected necessary documentation for shipment processing. to process shipments and support movement.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Measured weight of mail to determine appropriate postage. to determine correct postage.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Organized warehouse space to optimize storage and accessibility of items.
- Assisted in training new staff on shipping procedures and safety protocols.
- Evaluated shipping routes to identify options with minimal environmental impact. or methods to determine least environmental impact.
- Worked closely with internal departments such as purchasing and receiving to ensure timely delivery of products.
Cook
Ranchhand Cafe
Cleveland, Texas
11.2024 - 03.2026
- Prepared and cooked menu items according to recipes and quality standards.
- Ensured cleanliness and organization of kitchen workspace and food storage areas to support efficient operations.
- Tracked stock levels and reported shortages to assist in effective inventory management.
- Coordinated with team members to deliver timely service during peak hours.
- Kept my work station sanitary
- Maintained a clean and hygienic work station to ensure food safety.
Great American cookie
Indeed
Baytown, Tx
01.2026 - 03.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Executed daily operational tasks to ensure efficiency in workflow. to ensure smooth workflow. accurately and efficiently.
Receptionist
Zonefo Tow Trucking Comp.
Cleveland, Texas
10.2025 - 12.2025
- Managed incoming calls, directing inquiries to ensure efficient communication across departments.
- Coordinated scheduling and appointments, optimizing time management for team members and clients.
- Assisted with customer inquiries, providing timely information and support.
- Assisted with customer inquiries, delivering timely information and support to enhance client satisfaction.
Scare Actor
Forest Of Fear Drive
Cleveland, Tx
09.2023 - 11.2024
- Executed character-driven scare tactics, elevating guest thrill and engagement.
- Coordinated with team to develop immersive haunted settings, enhancing overall visitor immersion.
- Responded promptly to evolving performance demands during peak hours, ensuring seamless guest interactions.
- Adjusted performance techniques swiftly during busy events. to changing performance requirements during peak event hours.
Babysitter
Care.com
01.2023 - 06.2024
- Supervised children's activities to create a safe and engaging environment for play and learning.
- Supported students during homework sessions in a classroom setting, promoting educational development and critical thinking skills.
- Assisted with homework to enhance educational development and critical thinking skills.
- Communicated with parents regarding children's progress and daily activities to foster transparency and collaboration.
Education
GED -
Lee College
Baytown, TXSkills
- Logistics teamwork
- Shipping logistics
- Shipping documentation
- Shipping label preparation
- Shipping tracking
- Order logging
- Shipping docs
- Logistics coordination
- Warehouse operations
- Logistics procedures
- Transport management
- Inventory tracking
- Inventory organization
- Inventory scanning
- US Driver's license
- Material handling equipment
- Loading and unloading
- Warehouse communication
- Warehousing operations
- Workplace cleanliness
- Time management
- Problem-solving
- Appointment scheduling
- Data entry
- Records management
- Shipping software
- Pallet building
- Strategic planning
- Problem-solving
- Performance improvement
- Strategic planning
- Effective communication
- Communication skills
- Client relations
- Customer service
- Phone etiquette
- Organizational skills
- Task prioritization
- Calendar management
- Logistics teamwork
- Safety procedures
- Warehouse safety
- Loading and unloading
- Parcel preparation
- US Driver's license
- Team collaboration
- Parcel preparation
- US Driver's license
- Inventory organization
- Shipment tracking
- Shipping label preparation
- Material handling equipment
Work History
01-2025
Timeline
Shipping and Receiving Clerk
Ceazer
03.2026 - 07.2026
Shipping Clerk
Luxor Capital
01.2026 - 07.2026
Great American cookie
Indeed
01.2026 - 03.2026
Receptionist
Zonefo Tow Trucking Comp.
10.2025 - 12.2025
Cook
Ranchhand Cafe
11.2024 - 03.2026
Scare Actor
Forest Of Fear Drive
09.2023 - 11.2024
Babysitter
Care.com
01.2023 - 06.2024
GED -
Lee College