Rachel Luneau

• Escorted patients from waiting area to draw station while ensuring comfort.
• Monitored patients for adverse reactions and applied appropriate interventions.
• Utilized physical techniques and effective communication to minimize patient discomfort.
• Instructed patients on collection of urine, stool, and other bodily fluid specimens.
• Adhered to HIPAA guidelines to maintain patient privacy and confidentiality.
• Supported lab staff by managing administrative tasks, including filing and ordering supplies.
• Prepared and labeled specimens accurately for analysis or transfer to laboratories.
• Collaborated with healthcare teams to enhance specimen collection processes and patient care.
• Adhered to HIPAA guidelines regarding patient privacy and confidentiality when handling medical information.

• Organized medication plans to keep clients current with their prescriptions.
• Taught family members and caregivers how to manage short- and long-term care needs.
• Improved patient care through collaboration with the healthcare team.
• Laundered clothing, towels, and bedsheets, and replaced used bedding with fresh.
• Assisted with everything from keeping up with patients' utilities, finances, expenses, and entertainment
• Monitored physical and emotional health of clients.
• Assisted in the development of life skills such as communication and mobility.
• Created individualized care plans based on each client's unique needs and abilities.
• Instructed clients on proper use of assistive devices such as wheelchairs, walkers.
• Collaborated with healthcare professionals regarding medical treatments and therapies.
• Administered medication when needed according to doctor's instructions.
• Offered emotional support during difficult times such as illness, hospitalization or bereavement.
• Adapted existing programs to meet the specific requirements of each individual client.
• Organized leisure activities like games, music or art projects to encourage creative expression among clients.

• Implemented cost-saving initiatives by identifying process inefficiencies across departments.
• Developed and enforced standard operating procedures to ensure efficient workflows.
• Coordinated daily operations, assigning tasks effectively among staff members.
• Conducted training sessions for new employees on established operational protocols.
• Oversaw quality control measures to guarantee compliance with regulations.
• Maintained accurate records of operational activities to support decision-making.
• Analyzed performance data to identify opportunities for improvement within the organization.
• Facilitated regular team discussions to address challenges and enhance collaboration.

• Greeted patients and escorted them from waiting area to draw station.
• Assessed veins using judgment and considered patient preferences.
• Selected appropriate vein while avoiding high-risk areas.
• Received pre-collected specimens and prepared for on-site and off-site testing.
• Supported nurses and doctors during IV initiation and provided necessary supplies for blood tests.
• Managed inventory for phlebotomist requirements effectively.
• Assisted in training new phlebotomy staff members on proper procedures for specimen collection, labeling and transport.
• Provided technical support to physicians and nurses on matters relating to specimen collection processes.
• Prepared and labeled specimens accurately prior to analysis or transfer to other laboratories.
• Evaluated equipment performance regularly and reported any maintenance needs promptly.
• Reported any irregularities or adverse reactions observed during sample collections immediately to supervisor, lab manager, physician.
• Ensured safety regulations were followed while collecting samples.
• Performed blood draws from patients of all ages and backgrounds in a professional and courteous manner.

• Drew Labs for local nursing homes then went to draw labs in a local doctors office
• Greeted patients and escorted them from the waiting area to the draw station.
• Helped clinical staff with urgent diagnostic needs, prioritizing STAT tests.
• Monitored patient for adverse reaction and used appropriate intervention.
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• Supported lab staff with administrative duties such as filing paperwork, ordering supplies.
• Performed routine maintenance on laboratory equipment as required.
• Reported any irregularities or adverse reactions observed during sample collections immediately to supervisor, lab manager, physician.
• Monitored inventory levels for supplies necessary for successful completion of daily tasks.
• Identified problems that may affect the quality of specimens collected or processed.
• Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
• Demonstrated proficiency in using a variety of collection techniques and equipment.

Completed 144 hrs of externship

• 3.5 GPA
• Projects and Research:The early transmission of HIV in the US, and the impact on our society
• Professional Development Courses: ICD 9 coding and its necessity for insurance payments