Summary
Overview
Work History
Education
Skills
References
Interests
Certification
Timeline
Generic

Rachel Long

Galion,Ohio

Summary

Working with people is a joy, I have a magnetic personality which allows me to deal with displeased clients and help build a strong relationship with others. My customer service skills is a great asset, I can manage and monitor, plus multiple tasks simultaneously, maintain equanimity while under pressure. I am able to work alone and as part of a team with minimal supervision and I am excited to put them to work.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Secretary Manager

Saunders Excavating
Galion, Ohio
01.2018 - Current
  • Worked with the management team to improve workflows and eliminate unnecessary tasks.
  • Organized and maintained documents, files and records.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Effectively maintained financial accounts and managed incoming calls daily
  • Managed daily operations within Saunders Excavating office by supporting continuous delivery of excellent services and care.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Analyzed and identified improvements to implement in different areas of the business.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Assisted distribution of tools, materials and equipment to skilled workers.
  • Advised officials regarding traffic-control measures to protect work site integrity, crew safety and general public welfare.
  • Greeted customers and offered immediate assistance.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Helped with anything needed out on the jobsite. Assisted with any type of labor

Labor

Self-employed
Galion, OH
01.2017 - Current
  • Provided work order cost estimates based on anticipated type and quantity of materials needed and total project surface area.
  • Inspected work sites to measure dimensions, lay out work and estimate materials for each job.
  • Executed advanced finishing techniques to achieve customized appearance of finished surfaces.
  • Cleaned and protected interior and exterior surfaces with oils and mildew remover.
  • Ordered and restocked supplies to keep workplace operating smoothly.

Statistic Consultant and Supervisor Administrator

D.I.E Program Drugs Impact Everyone (NEFN)
Las Vegas, Nevada
02.2007 - 06.2011
  • NNOA Narcotic Education foundation of Nevada and Nevada Narcotic officers association, NEEFN and NNOA is a organization that help educate on drugs. The D.I.E program is based on the offender getting help, offenders understanding the destruction they did to their families
  • Part of putting this organization together
  • Professional social skills dealing with outraged people
  • Duties entailed Setting up the class, communicating with judges, getting classes organized
  • Fill out paperwork file, scan, filled out forms, processed forms to offenders that came to the class, answered questions, answered phones, collected money and helped families in need.
  • Implemented training programs to apply principles of learning and individual differences.
  • Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Developed organizational filing systems for confidential customer records and reports.

Organic Produce Farmer

That's my Farmer
Galion, OH
05.2012 - 05.2015
  • Ran business, conducted Farmers Markets and maintain log of sales
  • Purchased supplies, including seeds and fertilizer.
  • Identified plants, pests and weeds to determine selection and application of pesticides and fertilizers.
  • Loaded agricultural products into trucks to deliver products to markets or storage facilities.
  • Gathered and documented information about stock growth, production activities and environmental readings to make accurate plans and operational decisions.
  • Cultivated, tended and harvested thousands of organic crops, managing more than 1500 pounds per year.

Sales Associate

Xerox Corporation
Lexington, Ohio
10.2012 - 01.2014
  • Administration and Sales Xerox is a large corporation which requires training on sales
  • Building strong relationships with customers.
  • Data entry, filling out forms, invoices, computer skills, working with word, excel & outlook
  • Kept records of customer interactions, processed customer accounts and filed documents
  • Answered incoming telephone calls to provide store, products and services information.

Education

Associate of Applied Science - Business Management

North Central State College
Mansfield, OH
12.2021

CCSN Community College of Southern Nevada

Skills

  • Windows 10 windows xp
  • Vista, MS office, advanced excel, outlook, PowerPoint, Publisher, accounting, access, adobe, photo shop, print master, Word perfect, internet research
  • Active listening, customer service
  • Friendly, positive attitude
  • Scheduling and calendar management
  • File and data retrieval systems
  • Data entry
  • Accounts payable and receivable
  • Sales, Hard Labor, shovel, cleaning up, Multi task, Operate tractor, front loader, backhoe
  • Event coordination
  • Administrative management
  • Promptly respond to customer enquires in person or via phone, email , mail or social media

References

References are available upon request.

Interests

I am a very active person I love to bow hunt, fish, boating, going to fairs, concerts, working out, festivals, crochet, charity events, football, and being active in the community, wrestling, anything to do with outside activity.

Certification

  • Mimic Marketing Principles Completed: November 16th, 2021
  • Operations Management December 2021
  • National Society of Leadership and Success
  • Advanced Excell December 2021

Timeline

Secretary Manager

Saunders Excavating
01.2018 - Current

Labor

Self-employed
01.2017 - Current

Sales Associate

Xerox Corporation
10.2012 - 01.2014

Organic Produce Farmer

That's my Farmer
05.2012 - 05.2015

Statistic Consultant and Supervisor Administrator

D.I.E Program Drugs Impact Everyone (NEFN)
02.2007 - 06.2011

Associate of Applied Science - Business Management

North Central State College

CCSN Community College of Southern Nevada

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Rachel Long