Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Rachel Lopez

Santa maria,California

Summary

Motivated customer service specialist with over [number] years retail experience in a fast-paced, team-based environment. [Job Title] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments. Patient and empathetic [Job Title] with extensive background in conflict resolution and customer care. Desires a [Job Title] role. Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure.

Overview

6
6
years of professional experience

Work History

Cashier/Customer Service

Sears
Santa Maria, California, United States
02.2000 - 03.2001

  • Described product to customers and accurately explained details and care of merchandise.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Contributed to annual store sales of $[amount] million per year.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Asked open-ended questions to assess customer needs.
  • Set up and explained new membership contracts.
  • Set up and explained new membership contracts.

Cashier/Customer Service

Michelle's Donuts
Santa Maria, California, United States
02.1997 - 01.1998
  • Replenished supplies, bags and other materials at each cash wrap.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Politely assisted customers in person and via telephone.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.

School Bus Driver

Student Transportation of America
Santa Maria, California, United States
08.2001 - 10.2002
    ​
  • Redirected shipments en route in response to customer requests.
  • Tracked time spent on assignments each day for productivity reporting.
  • Picked products for specific routes according to pick sheets.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Maintained accurate stock records and schedules.

Education

GED - undefined

santa maria high school
1996

Skills

  • Consistently meets sales goals
  • Retail sales
  • Strategic sales knowledge
  • Credit card processing
  • Strong client relations
  • Trusted key holder
  • Exceptional communication skills
  • Creative problem solver
  • Quick learner
  • Shipping and receiving professional

Accomplishments

  • Conflict Resolution
    • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
    • Cashier
      • Achieved highest number of new credit accounts opened within one-month period.
      • Telephone Service
        Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
      • Monetary Transactions
        Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
    • Financial
      • Compiled inventory lists and worked with vendors for product pricing and special orders.
      • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Financial
    • Compiled inventory lists and worked with vendors for product pricing and special orders.
    • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Timeline

School Bus Driver - Student Transportation of America
08.2001 - 10.2002
Cashier/Customer Service - Sears
02.2000 - 03.2001
Cashier/Customer Service - Michelle's Donuts
02.1997 - 01.1998
santa maria high school - GED,

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Rachel Lopez