Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Lopez

North Las Vegas,NV

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

20
20
years of professional experience

Work History

Office Administrative Assistant

All City Electric
Las Vegas, Nevada
07.2025 - Current
  • Answer the office phone professionally and provide friendly, knowledgeable assistance.
  • Provide clerical support to company employees by copying, scanning, and filing documents.
  • Maintain a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Coordinated scheduling of appointments for clients and national accounts.
  • Expedite invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Build and maintain excellent customer relationships through timely response to Yelp inquiries.

Member Specialist

Sam’s Club
Las Vegas, Nevada
03.2025 - 07.2025
  • Assisted members in navigating services and resolving inquiries to enhance their overall experience.
  • Provided member service by maintaining exit areas and reviewing member receipts.
  • Assisted members in locating merchandise.
  • Provided member service by maintaining self-checkout areas, resolving member issues and concerns, and promoting Sam’s Club products and services.
  • Assisted with training Member Frontline Service associates on company operations, policies, and services.
  • Assisted large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Verified member identification and documentation for compliant transactions.
  • Maintained clean and orderly checkout areas by sweeping floors, emptying trash cans, and wiping down surfaces.

Support Supervisor

Lamps Plus
Las Vegas, Nevada
03.2006 - 01.2025
  • Managed and delegated daily work tasks to employees.
  • Interacted with warehouse and purchasing departments regarding shipments, special orders, and problem situations.
  • Received incoming bi-weekly merchandise and loaded/unloaded shipments using a manual pallet jack.
  • Counted delivery items to verify receipt of merchandise and arranged merchandise on stockroom shelves.
  • Periodically evaluated the stockroom floor plan and implemented changes to improve efficiency in locating merchandise.
  • Answered questions on product usage, assisted customers with carry-out of merchandise after purchase, and provided outstanding customer service.
  • Assisted sales personnel in retrieving merchandise for customers.
  • Performed clerical duties such as filing, bank deposits, data entry, and reports.

Education

Pharmacy Technician -

Harbor Occupational Center
San Pedro, CA
06.2002

Skills

  • Friendly and reliable customer service professional with 19 years of experience assisting customers, processing transactions, and maintaining a positive experience
  • Skilled in building rapport, handling concerns with patience, and promoting products to meet customer needs

Timeline

Office Administrative Assistant

All City Electric
07.2025 - Current

Member Specialist

Sam’s Club
03.2025 - 07.2025

Support Supervisor

Lamps Plus
03.2006 - 01.2025

Pharmacy Technician -

Harbor Occupational Center

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