Rachel LoPiccolo
Lumberton,NJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Senior Quality Test Engineer II
Reed Technology
09.2022 - Current
- Designed and implemented a QA testing framework using Playwright for web application testing, integrating it into a CI/CD pipeline for seamless deployment and validation
- Managed and optimized automated testing suites in Selenium to ensure high-quality application performance and reliability
- Developed Azure Functions to dynamically generate test data, enhancing testing workflows
- Created comprehensive test plans and test cases in Azure DevOps (ADO), ensuring thorough coverage and traceability of requirements
- Utilized SQL with Oracle databases for data validation and testing purposes, ensuring backend data integrity
- Applied expertise in TypeScript, JavaScript, and C# to develop and maintain automated testing scripts and solutions
- Streamlined QA processes and documentation to improve team productivity and reduce time-to-release
- Collaborated with cross-functional teams to identify and resolve issues, ensuring alignment with business requirements and goals
- Mentored junior QA engineers, sharing best practices in automated testing and test strategy development
Senior Tech Support Engineer
Reed Technology
10.2019 - 09.2022
- Developed and maintained automated reporting systems to streamline operations, improve efficiency, and reduce costs
- Delivered effective technical support and customer service to internal teams, ensuring seamless operations across multiple departments
- Facilitated collaboration between Engineering, Operations, Network, and Security teams to resolve complex technical issues
- Resolved technical support tickets efficiently, leveraging root cause analysis and advanced troubleshooting techniques
- Led the User Acceptance Testing (UAT) process, coordinating meetings, conducting demos, and addressing release issues
- Managed and maintained the operational training environment, ensuring it mirrored production systems and resolved technical challenges
QA Test Analyst III
Reed Technology
04.2016 - 10.2019
- Contributed to the development and implementation of test standards, processes, and procedures to uphold software quality and product reliability
- Designed, developed, executed, and maintained functional, system, and regression test scripts to ensure comprehensive test coverage
- Utilized SQL for data validation and database testing, ensuring backend system consistency
- Estimated test efforts for assigned projects and adhered to timelines to deliver high-quality results
- Identified and escalated defects and risks promptly, enabling efficient resolution
- Provided regular status updates to teams and management, maintaining transparency and alignment on project progress
IT Help Desk
Reed Technology
03.2016 - 04.2016
- Provided first-line technical support to end users via phone, email, and help desk systems, delivering professional and courteous assistance
- Monitored production environments to ensure optimal system performance and identified and resolved system issues
- Maintained detailed records of customer issues and solutions, supporting knowledge sharing and continuous improvement
- Prioritized and scheduled problem resolution tasks, escalating complex issues when necessary
Data Entry
Reed Technology
03.2015 - 03.2016
- Reviewed and verified the accuracy, completeness, and legibility of patent data, making corrections, additions, or deletions as needed
- Performed detailed searches within application files, identifying and extracting pages containing live patent text, and organizing them in the required sequence
Test Engineer
Intertek
01.2012 - 04.2014
- Performed comprehensive manual testing of mobile applications for leading software companies, ensuring functionality and user experience met high standards
- Developed a knowledge base (FAQ database) to support fellow testers, improving efficiency and consistency in testing practices
- Trained and mentored new team members on testing procedures and best practices, fostering team growth
- Supervised and monitored new employees across multiple job sites, ensuring adherence to testing standards
- Communicated frequently with clients via email to address inquiries and provide clear, actionable feedback on test results
Education
A.S. - Business Administration
Pennsylvania State University
Abington, PA12.2012
Skills
- SQL
- Automated testing
- Playwright, Selenium
- Manual testing
- TypeScript, JavaScript, C#
- Web application testing
- Analytical skills
- Efficiency
Timeline
Senior Quality Test Engineer II
Reed Technology
09.2022 - Current
Senior Tech Support Engineer
Reed Technology
10.2019 - 09.2022
QA Test Analyst III
Reed Technology
04.2016 - 10.2019
IT Help Desk
Reed Technology
03.2016 - 04.2016
Data Entry
Reed Technology
03.2015 - 03.2016
Test Engineer
Intertek
01.2012 - 04.2014
A.S. - Business Administration
Pennsylvania State University
Similar Profiles
Chad RobinsonChad Robinson
Account Manager at Reed TechnologyAccount Manager at Reed Technology
James ClearyJames Cleary
Data Entry / Proofreading Specialist at Reed TechnologyData Entry / Proofreading Specialist at Reed Technology
Erica ScottErica Scott
Online Data Entry Clerk at Reed Technology & Information Services Inc, RTISOnline Data Entry Clerk at Reed Technology & Information Services Inc, RTIS
Nathan NankervisNathan Nankervis
Treasurer at Sigma PiTreasurer at Sigma Pi
Akinbowale Andrew AgunbiadeAkinbowale Andrew Agunbiade
Truck Driver at OPANGA LLCTruck Driver at OPANGA LLC