Rachel Lovelace

- New role reporting to Director of Revenue Operations to ensure compliant deal structuring.
- Cross-functional solution focus while maintaining positive working relationships.
- Prioritize revolving inquiries, update and oversee report queues.
- Proactively advise executives with ad-hoc, creative ideas to tackle unique situations, escalations, redlines, and challenging agreements.
- Draft, review, negotiate, and create quotes, proposals, and amendments in timely fashion.
- Beginning to end sales support with attention to revenue increase.
- Meet with top level leadership to advance automation efficiency.

• Proactive workflow improvement with detailed sales support for continued productivity.
• Develop department policies and procedures to ensure smooth operations.
• Salesforce admin of permissions and rule exceptions.
• Continuous monitor of ISR queue for projects and special requests.
• Cross functional team work with excellent communication throughout all departments for optimal efficiency (legal, finance, C-level executives, etc).
• Deal Desk admin reporting detailed analysis of revenue, renewal opportunities and feedback.
• Update and troubleshoot CPQ for complex pricing and packaging quotes.
• Evaluate and improve data integrity and security.
• Lead CEO (Customer Excellence Office) initiatives to address pain points & provide efficient solutions for fast-growing clientele.

• First line of defense for all escalated cases on SMB/MM Account Management team.
• Exemplary customer service and positive reinforcement.
• Individual role with fluent cross-functional collaboration between all departments to resolve and placate escalated cases.
• Present and report directly to VP and Deal Desk executives to update and develop processes for all at-risk accounts.
• Quickly uncover creative/ad-hoc solutions for demanding business objectives.
• Analyze, revise and communicate complex contracts and subscription agreements.
• Facilitate and oversee Salesforce/CPQ changes and exceptions.
• Provide training and policy procedure updates to all departments on high level approved solutions.
• Manage, research, document and update highly detailed records.
• Rapid reach out to de-escalate and provide efficient solutions with continual communication.

• Assisted customers with product, promotion and policy information.
• Updated pricing and sales signs to promote merchandise.
• Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
• Oversaw daily workloads and workflow for smooth operations.
• Delegated work assignments and prioritized tasks.
• Enhanced awareness of health resources and worked to help individuals obtain their goals.

• Team lead of sales and mobile technology services.
• Front line customer advocate and experience coordinator.
• Samsung selected advocate & certified trainer.
• Provided issue resolution & technical support for multiple software systems.
• Managed demonstrative workshops for improved client usage and product expertise.
• Maintained partnerships in B2B & B2C clientele through Salesforce.
• Completed Career Development Program initiatives to advance my knowledge and team build across multiple platforms.
• Worked with NC State University to start international mobile service project for students from abroad.