Rachel Lowery
Winchester ,VA
Summary
Human Services Specialist with the Federal Emergency Management Agency, skilled in problem-solving and delivering excellent customer service. Recently recognized by superiors for strong customer service skills and attention to detail in case work analysis.
In 2003, I was recognized by one of the medical providers for my passion for community service. This provider personally asked me to accompany them on a medical mission trip to Matagalpa, Nicaragua to help build a school and provide medical care to the local community.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Human Services Specialist
Federal Emergency Management Agency
09.2024 - Current
- Assisting individuals and communities impacted by disasters.
- Conducting casework analysis and processing.
- Making eligibility determinations based on company guidelines and policies.
- Placing outbound calls to verify Insurance, landlord, statements, and contractor estimates.
- Providing support and answering public inquiries about disaster assistance programs.
- Connecting disaster survivors with relevant social service agencies and resources.
- Gathering information about disaster survivors to support decision-making and resource allocation.
Administrative Assistant/ Mobility Tech
Valley Health/ Mary Freebed
06.2014 - 09.2024
- Managed the front desk of a fast paced rehabilitation center.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Kept track of durable medical equipment, maintenance and services.
- Worked independently creating own personal schedule.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Provided support to both clinical and clerical staff along with patients and Visitors.
Medical Assistant
Valley Health
06.2004 - 07.2009
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided both clinical and clerical support to clinicians.
- Performed preemployment drug screening and physicals for major companies.
- Placed calls to employers and insurance companies to verify insurance and Workmen’s Comp.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Taught patients about care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
Education
Health Sciences
Laurel Ridge Community College
Middletown, VACertificate - Comp TIA
Western Governors University
Salt Lake City, UT01.2024
Certificate - Certified Nursing Assistant
Loudon Long-term Care
Leesburg, Virginia02.2002
Skills
- Excellent customer service
- Courteous demeanor
- Problem-solving
- Interpersonal communication
- Advisee communication
- Great active listening skills
- Time management and prioritization
- Working independently
- Keyboarding
Certification
•Certified Nursing Assistant
•CPR certified
References
Erin Piasecki
Valley Health
540.931.7877
Coworker
Alexandra Sirk
FEMA
771.217.3850
Supervisor
Judy Lowery
FEMA
540.664.5138
Elizabeth Trask
Doctors without Borders
Friend
240.808.0071
Timeline
Human Services Specialist
Federal Emergency Management Agency
09.2024 - Current
Administrative Assistant/ Mobility Tech
Valley Health/ Mary Freebed
06.2014 - 09.2024
Medical Assistant
Valley Health
06.2004 - 07.2009
Health Sciences
Laurel Ridge Community College
Certificate - Comp TIA
Western Governors University
Certificate - Certified Nursing Assistant
Loudon Long-term Care
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