Rachel L. Richards
New Berlin,WI
Summary
I am seeking a position where I can leverage my experience in special education and customer service, applying my teamwork, collaboration and multitasking skills to contribute to a supportive team.
Overview
29
29
years of professional experience
Work History
Special Education ParaProfessional
Greendale Middle School
06.2012 - Current
- Provide behavioral interventions and academic support for students with special needs
- Collaborate with certified staff to implement individualized strategies
- Maintain confidentiality and uphold ethical standards in student interactions
- Assist students personal hygiene and medical needs (e.g., toileting, tube feeding)
- Library ParaProfessional
- Assist students with library research and book selection, fostering a love of reading
- Manage library material resources, including checking in/out books and preparing displays for literacy event
Patient Services
Aurora Health Care – Women’s Care Center
08.2009 - 10.2010
- Provided patient services by checking in patients, scheduling doctor appointments and verifying patient insurance
- Responded to patient phone calls by documenting medical needs and/or concerns
- Notified patients of upcoming appointments
Optician
Target Optical
04.2002 - 07.2006
- Provided customer service by scheduling eye appointments, repairing, adjusting, and selecting eyewear
- Verifying and filling insurance claims
Division Liaison
Western States Envelope
01.1999 - 02.2001
- Communicated with sister company about special customer orders, status of particular orders, and general customer service maintenance
- Provided direct customer care by maintaining customer satisfaction through follow-up phone calls, problem troubleshooting, and daily routine calls
- Completed data entry of customer orders
- Worked directly with and supported the company’s outside sales representatives
Optician
Stein Optical
01.1997 - 01.1999
- Provided customer service by scheduling eye appointments, repairing, adjusting, and selecting eyewear
- Verifying and filling insurance claims
- Facilitated patients with insertion, removal, and care of contact lenses
Education
High School -
Greenfield High School
Skills
- Classroom organization
- Instructional support
- Decision-making
- Cultural awareness
- Data collection
- Individualized instruction
- Excellent communication
- Multitasking Abilities
Timeline
Special Education ParaProfessional
Greendale Middle School
06.2012 - Current
Patient Services
Aurora Health Care – Women’s Care Center
08.2009 - 10.2010
Optician
Target Optical
04.2002 - 07.2006
Division Liaison
Western States Envelope
01.1999 - 02.2001
Optician
Stein Optical
01.1997 - 01.1999
High School -
Greenfield High School