Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MIGUEL CARLOS

Summary


Professional in permit processing with strong analytical and organizational skills. Skilled in reviewing applications, issuing permits, and ensuring compliance with regulations. Known for effective collaboration, adaptability, and delivering results. Bilingual with advanced-level Spanish skills. Reliable team player with focus on accuracy and customer service. Offering over 7 years of experience in Customer Service. Hardworking, organized, and committed to achieving excellence in all tasks.

Overview

9
9
years of professional experience

Work History

Permit Technician

City Of Las Cruces
09.2022 - Current
  • Ensure accurate permit issuance by thoroughly reviewing applications and identifying any missing or incomplete information.
  • Support the development of an online permitting system for increased accessibility and user satisfaction.
  • Manage electronic databases of permit applications, tracking their progress through the approval process and maintaining accurate records for future reference.
  • Develop strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout the permit process.
  • Maintain up-to-date knowledge of local codes and regulations to provide accurate guidance to applicants and colleagues.
  • Assist the building department in preparing inspection reports, coordinating scheduling, and providing accurate documentation for each project.
  • Participate in training sessions to stay current on industry trends, best practices, and changes in code requirements.
  • Provide exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.

Store Manager

T-Mobile | MobileOne LLC
06.2018 - 08.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Claims Service Specialist

Allstate Insurance
03.2016 - 08.2018
  • Utilized advanced software tools to efficiently manage claim assignments and track progress toward resolution.
  • Streamlined the claims process for faster resolutions, resulting in increased client retention.
  • Analyzed data from closed claims cases to identify trends or patterns that could inform future decision-making processes around risk management strategies or policy adjustments.
  • Served as an empathetic liaison between clients experiencing loss events, helping them navigate a difficult time while providing excellent service.
  • Worked closely with legal experts in handling litigated claims cases, providing necessary documentation for successful outcomes.
  • Collaborated with adjusters and underwriters to ensure accurate claim assessments and proper policy coverage.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Calculated adjustments, premiums and refunds.

Education

Highschool Diploma -

Las Cruces High School
Las Cruces, NM

Some College -

New Mexico State University
Las Cruces, NM

Skills

  • Multitasking efficiency

  • Professionalism and integrity

  • Computer software proficiency

  • Decision-making confidence

  • Code compliance

  • Zoning regulations

  • Permit processing proficiency

  • Building code interpretation

  • Microsoft office

  • Building codes

  • Excellent communication

  • Money handling

  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Permit Technician

City Of Las Cruces
09.2022 - Current

Store Manager

T-Mobile | MobileOne LLC
06.2018 - 08.2022

Claims Service Specialist

Allstate Insurance
03.2016 - 08.2018

Some College -

New Mexico State University

Highschool Diploma -

Las Cruces High School

Similar Profiles

CREATE PROFILE