Rachel Luciano
Jamaica,Vermont
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Direct Support Advocate
Groundworks Collaborative
Brattleboro, VT
12.2021 - 08.2023
- Supervised daily activities and provided assistance to staff.
- Led group recreational activities for enhanced resident outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized environment.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Transported clients to medical and dental appointments to provide support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Educated clients and family members on relevant topics to support independent living.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness. Also helped the clients maintain a healthy and sober lifestyle.
Deli Clerk
Winhall Market
Bondville, VT
07.2019 - 09.2021
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Accurately operated cash register to process customer payments.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Home Health Aide
Janet Ackert
Arlington, VT
08.2018 - 02.2019
- Provided mobility assistance such as walking and regular exercising.
- Reported unusual or urgent circumstances in patients condition or environment immediately to supervisor.
- Administered medication as directed by physician.
- Followed nutritional plans to prepare optimal meals.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plan for client based on specific needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Developed forms of entertainment to maximize patient time.
- Helped with different forms of arts and crafts to keep patient happy and as healthy as possible.
Receptionist
The Clip Shop
Bennington, VT
09.2016 - 08.2017
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
High School Diploma -
Mount Anthony Union High School
Bennington, VT 09.1989 - 06.1993
Timeline
Direct Support Advocate
Groundworks Collaborative
12.2021 - 08.2023
Deli Clerk
Winhall Market
07.2019 - 09.2021
Home Health Aide
Janet Ackert
08.2018 - 02.2019
Receptionist
The Clip Shop
09.2016 - 08.2017
High School Diploma -
Mount Anthony Union High School
09.1989 - 06.1993
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