Rachel Luikart
Westfield,IN
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
18
18
years of professional experience
Work History
Service Manager
Monterey Coastal Cuisine
02.2024 - Current
- Assisted with hiring, onboarding and development of a team of servers, bartenders and support staff through training and vendor education sessions
- Created support staff schedule to minimize labor costs
- Worked with the chef and restaurant managers to develop promotions, food and wine pairings, menu items and private events
General Manager
Tucci’s
04.2022 - 02.2024
- Opened restaurant as a corporate bar trainer and quickly transitioned into the General Manager role
- Hired, onboarded and developed a team of servers, bartenders and support staff through training, online modules, and vendor education sessions
- Created, developed, and maintained professional relationships through personal touches with guests
- Fostered and developed partnerships with suppliers and community to create efficiencies in relation to values and services
- Created schedule to minimize labor costs while delivering exceptional products and services
- Worked with the chef and restaurant managers to develop promotions, food and wine pairings, menu items and private events
Professional Server/Bartender
Tucci’s
04.2019 - 01.2022
- Strong customer service and interpersonal skills; developed trusting and long-term relationships with customers through strong communication skills, prioritizing, and customizing their experience resulting in repeat clientele
- Increased sales by upselling high profit items including appetizers, daily specials, and wine pairings, driving up per sale revenues and maximizing profits
- Enhanced overall customer experience by providing support and resolution to customer service issues in an efficient and professional manner; often eliminating the need for escalation to upper management
- Excelled at working individually and on a team; executed high service standards by implementing time management and communicating with customers and coworkers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries, and minimize customer service issues by fostering top-quality service
- Operated Point of Sale (POS) system to place orders, managed bills and handled complimentary items for dissatisfied customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Received beverage orders nightly from wait staff and delivered beverages to guests while simultaneously managing bar orders
Executive Coaching Coordinator
Robert Gregory Partners- A FranklinCovey Company
01.2019 - 09.2020
- Provided essential support to managing partners including crafting coach biographies, scheduling coach-client sessions, and engagement management
- Worked closely with a master coach and client partners to complete sales calls with prospective clients utilizing Zoom and Microsoft Teams
- Coordinated interviews between coaches and clients to determine chemistry prior to beginning coaching engagements
- Served as a liaison between clients and the coaching team
- Set up and led monthly coaching panel meetings to introduce newly acquired coaches
- Onboarded new coaches through coordinating interviews with managing partners and providing training materials covering the company’s coaching philosophy and methodology
- Entered and maintained coach information and engagement tracking records into company database organized for easy updating and retrieval by authorized team members
- Created and assisted with PowerPoint presentation materials for successful client and prospect meetings
- Established positive working relationships with colleagues, managers and customers through regular communication and effective anticipation of needs
- Exercised independent judgment in support of senior leadership and corporate mission
Sleep Technologist/Patient Services
The Children’s Lung, Asthma, And Sleep Specialists
08.2012 - 12.2018
- Specialized in pediatric care including patients with special needs
- Administered CPAP/BIPAP and oxygen titrations
- Fitted patients for PAP mask per compliance
- Educated patients on proper sleep treatment and overall health
- Collected and processed co-payments and out-of-pocket charges
- Ensured HIPAA compliance
- Interviewed patients to obtain medical history
- Conducted intake and vital signs
- Cooperated and communicated effectively with physicians and lab managers to ensure client satisfaction and compliance with set standards
- Closely collaborated with management team to make necessary improvements and satisfy patient needs
Kindergarten Teacher
Seminole County Public Schools
10.2010 - 08.2012
- Planned, prepared, and instructed classroom curriculum to meet Florida education standards
- Worked closely in a team-teaching experience
- Administered and utilized results of DIBELS and PASI tests to provide proper instructional plans to meet individual student’s needs
- Created small groups to work intensely on specific math, reading and language arts skills
- Developed assessments to determine educational needs of students
- Worked cooperatively with staff to create an environment conducive to learning
- Participated in educational seminars and professional development opportunities to continuously improve performance
- Assessed comprehensive student growth including academic, social and personal skills
- Reported to parents and administration about student progress
- Met with parents to resolve conflicting educational priorities and issues
- Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies
- Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help
- Developed activities and integrated technology to diversify instruction
Prekindergarten Teacher
Little Pros Academy of Heathrow
04.2009 - 10.2010
- Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies
- Created new lesson plans based on course objectives
- Communicated class work and lesson plans with parents to encourage incorporating instruction at home
- Monitored and recorded students’ progress and achievements and identified areas in need of further development
- Assessed student competencies through administration of subject specific assessments
- Developed Individualized Lesson Plans (IEPs) for students with specialized learning needs
Kindergarten Teacher
Ridgedale Public Schools
09.2006 - 08.2008
- Planned, prepared, and instructed classroom curriculum to meet Ohio Education standards
- Coached and assisted students in learning computer technology individually and in group settings
- Developed assessments to determine educational needs of students
- Served on committee that composed school wide reading activities
- Served on committee responsible for interviewing and hiring prospective teachers
- Participated in education seminars and professional development opportunities to continuously improve performance
- Conducted parent-teacher conferences
Education
Master of Arts - Education: Early Childhood Education
The University of Findlay
01.2013
Bachelor of Science - Early Childhood Education
Ohio State University
01.2005
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Conflict resolution
- Time management
- Employee supervision
- New employee hiring
- Service quality management
Timeline
Service Manager
Monterey Coastal Cuisine
02.2024 - Current
General Manager
Tucci’s
04.2022 - 02.2024
Professional Server/Bartender
Tucci’s
04.2019 - 01.2022
Executive Coaching Coordinator
Robert Gregory Partners- A FranklinCovey Company
01.2019 - 09.2020
Sleep Technologist/Patient Services
The Children’s Lung, Asthma, And Sleep Specialists
08.2012 - 12.2018
Kindergarten Teacher
Seminole County Public Schools
10.2010 - 08.2012
Prekindergarten Teacher
Little Pros Academy of Heathrow
04.2009 - 10.2010
Kindergarten Teacher
Ridgedale Public Schools
09.2006 - 08.2008
Bachelor of Science - Early Childhood Education
Ohio State University
Master of Arts - Education: Early Childhood Education
The University of Findlay
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