Rachel Lydon
Jefferson Township,PA
Summary
A detail-oriented dispatcher with exceptional customer service skills, technological proficiency, advanced emergency medical understanding, and a passion for data entry. Proficient multitasker and coordinator in multiple fields.
Overview
6
6
years of professional experience
Work History
Lead Dispatcher
A Pocono Country Place POA
Tobyhanna , PA
03.2022 - Current
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
- Monitored multiple radio frequencies, maintained contact with officers in the field, and dispatched appropriate personnel to respond to situations.
- Coordinated resources between responding agencies during multi-agency incidents.
- Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
- Interpreted complex data quickly in order to assess situations accurately and respond appropriately.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Performed administrative duties such as filing reports, entering data into computer system and maintaining logs.
- Maintained and trained a team of dispatchers to operate properly and effectively, according to company standards.
- Maintained dispatcher scheduling.
Secretary (Volunteer)
Jefferson Township Volunteer Ambulance Association
Jefferson Township , PA
01.2021 - Current
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Assisted with special projects or tasks related to departmental functions upon request.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
Director of Logistics (Volunteer)
Betacon, LLC.
Scranton , PA
08.2019 - 06.2023
- Organized and coordinated logistics for events.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Created reports detailing key performance indicators related to logistics operations.
- Negotiated logistics costs and kept costs under established budget.
- Oversaw event logistics, venue scheduling, and accommodations.
- Assisted with event planning, coordination, and logistics.
- Coordinated logistics for activities and events.
- Assisted vendors and customers in site logistics, responding to inquiries.
Dispatcher
The Hideout POA
Lake Ariel , PA
07.2018 - 03.2022
- Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
- Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Verified guests to allow access into the community.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL12-2025
High School Diploma -
Abington Heights
Clarks Summit, PA06-2012
Skills
- Active listening
- Customer service
- Problem-solving
- Multitasker
- Stress tolerance
- Microsoft Suite proficiency
- Computer skills
- Data entry proficiency
- Information documentation
- Information gathering
- Database queries
- Teamwork and collaboration
- Schedule management
- Basic life support understanding
- Medical terminology proficiency
- Map reading skills
Affiliations
- Crafts (drawing, writing, crocheting)
- Reading
- Video Games
- Dungeons & Dragons
- Leisurely outdoor activities
- First-time mother as of 09/2024
Accomplishments
- Promoted to Lead Dispatcher in current field as of 03/2024
- Voted-in as Secretary of Jefferson Township Volunteer Ambulance Association & Jefferson Township Volunteer Ambulance Relief Association
References
References available upon request.
Timeline
Lead Dispatcher
A Pocono Country Place POA
03.2022 - Current
Secretary (Volunteer)
Jefferson Township Volunteer Ambulance Association
01.2021 - Current
Director of Logistics (Volunteer)
Betacon, LLC.
08.2019 - 06.2023
Dispatcher
The Hideout POA
07.2018 - 03.2022
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Abington Heights
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