Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Rachel Lynch
Baltimore,MD
Summary
Overview
21
years of professional experience
Work History
Helping Hands Services
Owner
08.2014 - Current
Job overview
- Managed day-to-day business operations.
- Consulted with clients to assess needs and propose optimal solutions.
- Implemented strategies to meet and exceed client expectations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed tools for clients to have easy access to scheduling various services as needed.
Carol Halpern-Cohen
Realtor Assistant
09.2015 - 05.2017
Job overview
- Managed paper and electronic filing systems by routing various documents, taking messages and managing billing requests and payments.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Developed training tools to assist with transitioning the role to future staff.
Coldwell Banker
Realtor
06.2014 - 04.2015
Job overview
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Increased home sales through persuasion, negotiation and closing prowess.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Best Buy
Mobile Sales Lead
07.2013 - 05.2014
Job overview
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Accepted and processed payments and purchases for new equipment using POS system.
- Replenished, faced and organized merchandise on shelving.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Best Buy
Sales Manager
02.2009 - 07.2013
Job overview
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of up to 50 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Developed and implemented comprehensive salesperson training program.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Best Buy
Sales Supervisor
06.2007 - 01.2009
Job overview
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Trained team members in successful strategies to meet operational and sales targets.
- Checked store merchandise regularly for proper display and replenishment.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Best Buy
Operations Manager
08.2005 - 05.2007
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Investigated and resolved departmental non-conformances.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Eased team transitions and new employee orientation through effective training and development.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Best Buy
Customer Service Supervisor
06.2004 - 09.2005
Job overview
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assessed and authenticated customer exchanges, voids and returns.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Created customer support strategy to increase customer retention.
Best Buy
Cashier
11.2003 - 05.2004
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reviewed weekly sales ads and monitored price changes.
- Used POS system to enter orders, process payments and issue receipts.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Business Administration And Management
University Overview
University of Maryland - Baltimore CountyBaltimore, MD
from Psychology
University Overview
Skills
- Customer Relations
- Cost Management
- Oracle E-Business Suite Financials
- Adobe Systems Adobe Acrobat
- Staff Management
- Sales Leadership
- Financial Management
- Corporate Social Responsibility
- Sales Activities
- Staff Training
- Microsoft Office
- Verbal and Written Communication
- Budget Development
- Business Planning
- Financial Statements
- Order Supplies
- Team Oversight
- Hiring and Staffing
- Business Management Principles
- Coaching and Mentoring
- Microsoft Outlook
- Profit and Loss Analysis
- Business Administration
- Accounting
Accomplishments
Accomplishments
- Created a territory-wide, comprehensive training tool for all sales team managers and supervisors.
- Named "Manager of the Year" in FY 2012.
Timeline
Realtor Assistant
Carol Halpern-Cohen
09.2015 - 05.2017
Owner
Helping Hands Services
08.2014 - Current
Realtor
Coldwell Banker
06.2014 - 04.2015
Mobile Sales Lead
Best Buy
07.2013 - 05.2014
Sales Manager
Best Buy
02.2009 - 07.2013
Sales Supervisor
Best Buy
06.2007 - 01.2009
Operations Manager
Best Buy
08.2005 - 05.2007
Customer Service Supervisor
Best Buy
06.2004 - 09.2005
Cashier
Best Buy
11.2003 - 05.2004
University of Phoenix
Bachelor of Science from Business Administration And Management
University of Maryland - Baltimore County
from Psychology
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