Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rachel Macias

Playa Del Rey,CA

Summary

I leveraged my negotiation expertise and client-oriented approach at Luxury Collective to rank among the top agents. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

24
24
years of professional experience

Work History

Real Estate Sales Consultant

Luxury Collective
03.2014 - Current
  • Exceeded sales targets by employing effective prospecting techniques and leveraging an extensive database of contacts.
  • Adapted sales approach to align with evolving market conditions, ensuring continued success despite fluctuations in the real estate landscape.
  • Consistently ranked among top-performing agents due to exceptional negotiation skills and dedication to customer service excellence though Enhanced client satisfaction

Group & Room Reservations Coordinator

Terranea Resort and Spa - Palos Verdes
03.2008 - 03.2013
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Minimized overbooking situations through vigilant monitoring of incoming reservations and careful balancing of room inventories.
  • Supported revenue growth through upselling additional services such as dining options, spa treatments, or room upgrades when appropriate.
  • Meetings with front desk staff, housekeeping personnel, and catering teams.

Reservation Executive

The Peninsula Beverly Hills
02.2007 - 02.2009
  • Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
  • Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
  • Improved interdepartmental collaboration by actively participating in team meetings and sharing relevant insights about reservation trends.
  • Assisted in resolving guest complaints, leading to higher overall satisfaction ratings and Contributed to achieving occupancy goals by proactively identifying potential booking opportunities.
  • Contributed to achieving occupancy goals by proactively identifying potential booking opportunities.

Front Office Manager

The Huntley Hotel
02.2000 - 02.2009
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Education

Allied Real Estate School
Online

Skills

  • Scheduling expertise
  • Astonishing communication skills
  • Solving problems immediately to find resolutions
  • Negotiation expertise
  • Strong organizational skills
  • Excellent teamwork
  • Works well independently
  • Client-oriented

Languages

Spanish
Native or Bilingual

Timeline

Real Estate Sales Consultant

Luxury Collective
03.2014 - Current

Group & Room Reservations Coordinator

Terranea Resort and Spa - Palos Verdes
03.2008 - 03.2013

Reservation Executive

The Peninsula Beverly Hills
02.2007 - 02.2009

Front Office Manager

The Huntley Hotel
02.2000 - 02.2009

Allied Real Estate School

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Rachel Macias