Rachel Maclean

Accounts Receivable (A/R) and Collections.

• Managed full-cycle Accounts Receivable (A/R) operations, overseeing accurate invoicing, swift payment processing, and high-volume data entry to optimize company cash flow.
• Spearheaded proactive collection efforts, executing professional phone campaigns, and structured demand letters that successfully reduced outstanding balances and minimized delinquencies.
• Resolved complex billing discrepancies and responded to customer inquiries via email with a high degree of professionalism and customer service.
• Accounts Payable (A/P) and Vendor Relations.
• Administered critical Accounts Payable (A/P) functions, including coding, verifying, and processing timely payments to vendors, and suppliers.
• Managed the Certificate of Insurance (COI) compliance for subcontractors and vendors, mitigating company liability, and ensuring full regulatory alignment.

• Optimized gatehouse operations by utilizing automated visitor management systems and license plate recognition software to swiftly verify credentials, process unannounced guests, and mitigate traffic congestion at the community entrance.

• Managed full-cycle timesheet data entry and customer invoicing using QuickBooks, maintaining high data integrity to ensure exact billing compliance, and client satisfaction.

Accounts Receivable Coordinator (promoted from receptionist).

• Advanced rapidly from Receptionist to Accounts Receivable Coordinator by demonstrating a strong mastery of administrative workflows and leveraging over 20 years of comprehensive office and accounting experience.
• Utilized an advanced administrative tech stack, including QuickBooks, Excel, Word, M1, S2K, and OneNote, to manage complex financial records and eliminate process inefficiencies.
• Optimized the accounts receivable turnover ratio by securely processing credit card payments and executing strategic, professional collection calls to reduce past-due balances.
• Maintained high data integrity by executing precise timesheet and invoice data entry, resulting in flawless billing accuracy, and timely revenue recognition for clients.

• .Collected payments from customers in collections, reducing outstanding balances
• Answered phones to address customer inquiries and resolve account issues
• Filed documents to maintain organized and accessible records
• Created shipping labels (UPS/FED-EX) to facilitate timely deliveries