Rachel Makowski
Naugatuck,CT
Summary
. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
18
18
years of professional experience
Work History
Barista
Rachel's Bistro and Catering
Naugatuck, CT
07.2006 - 12.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted with catering orders for corporate clients or private parties upon request.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Chiropractic Assistant
Naugatuck Family Chiropractic
Naugatuck, CT
04.2014 - 07.2016
- Greeted patients, verified insurance and collected co-payments.
- Maintained patient records and updated information in the electronic health record system.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Scheduled appointments for patients both in person and over the phone.
- Ensured cleanliness of equipment used during treatments.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
Customer Service Cashier
Walmart
Naugatuck, CT
10.2010 - 02.2015
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
High School Diploma -
Clonlara School
Ann Arbor, MI06-2008
Skills
- POS Systems
- Exceptional customer service
- Friendly and outgoing
- Customer Complaint Resolution
Timeline
Chiropractic Assistant
Naugatuck Family Chiropractic
04.2014 - 07.2016
Customer Service Cashier
Walmart
10.2010 - 02.2015
Barista
Rachel's Bistro and Catering
07.2006 - 12.2024
High School Diploma -
Clonlara School
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