Rachel Maldonado
Plainfield,IL
Summary
Dynamic and results-driven professional with over 15 years of expertise in Supply Chain Management and Account Management within the Consumer Packaged Goods (CPG) and Natural Food & Beverage sectors. Proven success in managing strategic retail partnerships generating over $700 million in annual revenue while driving cross-functional initiatives to enhance service performance, reduce costs, and achieve multimillion-dollar savings. A strong leader in spearheading supply chain innovations, overseeing complex customer onboarding processes, optimizing networks, and implementing large-scale operational improvements across sales, transportation, warehousing, planning, and customer service functions. Committed to leveraging a robust educational background and extensive industry experience to contribute effectively to the food and beverage industry.
Overview
22
22
years of professional experience
Work History
Customer Supply Chain Manager
Conagra Brands
12.2021 - Current
- Orchestrated supply chain strategy and customer collaboration initiatives across Convenience Store Channel, DOT Foods and Natural Channel customers exceeding $700 Million in annual revenue driving service excellence, profitability improvement, and cost savings
- Managed customer efficiency programs and performance reporting, leveraging analytics and scorecards to identify improvement opportunities and drive continuous operational excellence
- Led negotiation, implementation, and execution of customer supply chain agreements and contracts ensuring compliance while maximizing operational and financial outcomes
- Led cross-functional teams across Sales, Logistics, Transportation, Warehousing, and Customer Order Management to execute strategic programs that strengthened customer partnerships and accelerated business growth
- Delivered over $1.1 million in annual savings by developing and implementing bracket exemption strategies for C-Store and Natural redistributors
Senior Manager- Strategic Accounts
KEHE Distributors
07.2019 - 08.2021
- Oversaw P&L: budgeted and forecasted resulting in financial growth and profitability surpassing budget
- FY2021 $11M over budget with 18% growth over PY
- FY2020 $3M over budget with 15% growth over PY
- Created strategies leading to surpassed vertical growth objectives by $1.5M for FY2021 and $9.8M for 2020
- Cultivated effective customer, vendor and broker relationships instilling trust, partnership, and 100% accountability
- Collaborated cross functionally both internal and external to deliver exceptional execution, operational efficiency, on-time delivery performance, operational credits, and store level in-stock service levels >95%
- Led and developed direct reports to be action oriented, control complexities and deliver on yearly metrics
Customer Demand Manager
KEHE Distributors
07.2017 - 07.2019
- Conveyed expertise forecasting demand for new item, promotional items, seasonal/holiday items to achieve SL by >98%
- Developed procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, and distribution centers
- Boosted inventory turns, optimized customer service levels and reduced DC shrink by $2M
- Conferred with suppliers to on performance metrics, performance feedback, production forecasts and in stock availability
Natural Channel Fulfillment Manager
KEHE Distributors
03.2013 - 07.2017
- Forecasted demand for key accounts and supported all events based on movement related to promotional activity, new product placement, and expanded PODs to exceed contractual committed service levels of >95%
- Led cross functional meetings and partnered with both supply chain and sales teams to review performance to KPI's, growth opportunities and trends, plans for at-risk inventory, new business, and sku offering inventory status
- Collaborated with Sr. Leadership to gain incremental distribution, new customer on-boardings by providing critical supply chain information on DC matches, item information, and POs
- Implemented customer onboardings and delivered targeted results to forecast accuracy, on-time inbound fill rate, outbound fill rate, promotional SL execution of 100%, and spoil reductions
Procurement & Supplier Performance Specialist
KEHE Distributors
11.2012 - 03.2013
- Owned responsibilities within purchasing, logistics management, inventory management, supplier operations management, and replenishment for assigned natural suppliers to obtain adjusted SL of >98%
- Coordinated and led supplier partnership discussions to include inbound on time performance, lead-time, long term manufacturer out of stocks SL to be >92%, and system parameter alignment
- Provided strategic analysis and proposals to operations and sales relating to long-term OOS, market and channel trends
- Determined efficient and cost-effective supply plan within a multi-distribution environment to attain $100Ks+ in savings
- Balanced supply inventory levels in the DCs while maintaining targeted inventory service levels 95% and reduced spoils
Sr. Demand Planning Lead - Quaker Foods and Snacks
PepsiCo Chicago- QTG (Quaker Tropicana Gatorade)
10.2006 - 07.2010
- Developed and managed production demand signal at a UPC / DC / Week using 3-wk lag and 2-period lag resulting in improved on time availability and alignment with supply chain and logistics for national grocery chains
- Generated annual forecasts based on trends, business strategy and consumer spending reducing forecast error by 5%
- Organized and led cross-functional meetings to gather intelligence relative to customer activities impacting demand
- Synchronized with BU Finance to manage, set-up, and forecast new products resulting in 98+% in stock SL for launch
- Built and maintained the Deconstruction Report for Foods & Snacks at a Brand and Pack Level
Supply Chain Logistics Lead - Customer Customization
PepsiCo Chicago- QTG (Quaker Tropicana Gatorade)
03.2004 - 10.2006
- Developed and implemented the Display Material Management Project across 7 DCs resulting in 40% decrease in packaging material inventory and 10% reduction in display residuals
- Managed and provided logistics expertise into daily display procedures across 7 DCs
- Collaborated with Supply Chain, BU and R&D in developing and customizing of food displays in 7 DCs
- Monitored DCs' packaging material usages and inventory to meet & exceed goals and targets to be below $150K
- Identified process improvements resulting in $500K of annual cost savings
Education
Bachelor’s of Arts - Supply Chain Management
Michigan State University, Eli Broad College of Business
East Lansing, MISkills
- Supply Chain Management
- Inventory Management
- P&L Forecasting
- Customer Onboarding
- Business & Financial Acumen
- Demand Planning
- Supplier relationship management
- Account Management
- Proficient in Microsoft Office
- Skilled in Microsoft Copilot
- Distribution Management
- Purchasing
- Strategic thinking
- Cross-Functional Leadership
- Customer engagement strategies
Timeline
Customer Supply Chain Manager
Conagra Brands
12.2021 - Current
Senior Manager- Strategic Accounts
KEHE Distributors
07.2019 - 08.2021
Customer Demand Manager
KEHE Distributors
07.2017 - 07.2019
Natural Channel Fulfillment Manager
KEHE Distributors
03.2013 - 07.2017
Procurement & Supplier Performance Specialist
KEHE Distributors
11.2012 - 03.2013
Sr. Demand Planning Lead - Quaker Foods and Snacks
PepsiCo Chicago- QTG (Quaker Tropicana Gatorade)
10.2006 - 07.2010
Supply Chain Logistics Lead - Customer Customization
PepsiCo Chicago- QTG (Quaker Tropicana Gatorade)
03.2004 - 10.2006
Bachelor’s of Arts - Supply Chain Management
Michigan State University, Eli Broad College of Business