Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Malone

Prince Frederick,MD

Summary

Dynamic and results-driven professional with extensive experience as Owner/Operator at The Cleaning Fairy SOMD. Proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in efficient cleaning techniques and team collaboration, fostering a positive work environment that boosts employee retention and operational success.

Overview

17
17
years of professional experience

Work History

Owner/Operator

The Cleaning Fairy SOMD
05.2018 - Current
  • Managed daily operations ensuring smooth workflow, high in customer satisfaction which has grown my business with steady referrals
  • Coordinated scheduling and staffing to meet demands and effectively manage high volume
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Routinely review inventory and replace supplies immediately to facilitate various cleaning jobs.
  • Trained and motivated employees to perform daily business functions.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

Site Manager

Calvert Industrial Park Self Storage
01.2009 - 02.2011
  • Conducted regular site inspections, ensuring adherence to operational protocols and maintenance schedules.
  • Oversaw all daily office operations and equipment maintenance.
  • Maintained records and logs of work performed and materials and equipment used.
  • Inspected cleanliness of common areas and offices.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed daily operations of self-storage facility to ensure optimal performance and customer satisfaction.
  • Enhanced customer service processes, resolving issues efficiently and improving overall client experience.

House/commercial Cleaner

Executive Cleaning Services
09.2012 - 05.2018
  • Developed and implemented efficient cleaning schedules for diverse commercial spaces.
  • Trained new staff on proper cleaning techniques and equipment usage to ensure adherence to safety and quality standards
  • Conducted regular inspections to maintain cleanliness and address maintenance issues promptly.
  • Streamlined inventory management processes for cleaning supplies and equipment.
  • Collaborated with facility managers to customize cleaning protocols per client requirements.
  • Resolved customer complaints effectively, enhancing service satisfaction and retention.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Developed and maintained cleaning schedules to clean designated areas and manage shifts.
  • Refilled soap dispensers and air fresheners in Number bathrooms.
  • Kept building entryway glass clean and polished for professional presentation.
  • Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.

Education

High School Diploma - General Studies

Leonardtown High
Leonardtown, MD
06.2004

Skills

  • Customer service
  • Scheduling work
  • Fast learner with technology and computers
  • Housekeeping
  • Time management
  • Team collaboration
  • Reliability and punctuality
  • Problem-solving
  • Efficient cleaning techniques
  • Interior and exterior cleaning
  • Restroom sanitation
  • Attention to detail
  • Health and safety compliance
  • Physical stamina
  • Supply inventory management
  • Conflict resolution
  • Multitasking and organization
  • Verbal and written communication
  • Basic maintenance
  • Record keeping
  • Exceptional time management
  • Commercial and residential cleaning
  • Schedule flexibility
  • Strong work ethic
  • Multitasking
  • Organizational skills
  • Teamwork and collaboration
  • Accurate record keeping
  • Client relationship management

Timeline

Owner/Operator

The Cleaning Fairy SOMD
05.2018 - Current

House/commercial Cleaner

Executive Cleaning Services
09.2012 - 05.2018

Site Manager

Calvert Industrial Park Self Storage
01.2009 - 02.2011

High School Diploma - General Studies

Leonardtown High

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Rachel Malone