RACHEL MANCINELLI
Saint Cloud,FL
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
36
36
years of professional experience
Work History
Community Manager
Community Association Management Professsionals
01.2018 - 04.2023
- Provided leadership, support and supervision to onsite staff members including setting standards, priorities, coordination, performance reviews, timesheets and establishing processes and procedures
- Analyzed alternative solutions to problems and makes recommendations to Board of Directors
- Maintained accurate records, files and communications pertinent to Association office.
- Addressed and resolved Homeowner complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Conducted regular inspections of facilities to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Oversight of covenants compliance, schedule and property inspections
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Managed community within established cost constraints.
- Aided upper-level leaders by completing budgets and annual calendar reports for executive action planning.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
Community Manager
First Service Residential
06.2017 - 01.2018
- Maintain current knowledge of state regulatory agency statutes and client's community's documents, policies and procedures
- Preparation of RFP documents, oversight of bidding and contractor selection process
- Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems
- Provide leadership, support and supervision to onsite staff members including setting standards, priorities, coordination, performance reviews, timesheets and establishing processes and procedures
- Assists General Manager to develop and submit complete and accurate annual budget, meeting all deadlines and demonstrating thorough analysis
- Assumes the responsibilities of the General Manager in his absence
- Analyzes alternative solutions to problems and makes recommendations to the Board of Directors
- Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered
- Demonstrates a routine and effective ability to adjust to changing circumstances
- Organizes time effectively and successfully balances the competing demands of multiple projects
- Maintains accurate records, files and communications pertinent to the Association office.
Community Manager
Community Management Corporation
01.2016 - 06.2017
- Assumes responsibilities of General Manager in his/her absence
- Assists General Manager in Golf, Food and Beverage activities and Committee and Board involvement
- Provide leadership, support and supervision to 12 onsite staff members including setting standards, goals, priorities, coordination, performance reviews, timesheets and establishing processes and procedures
- Primary source of contact for HOA contracts and management of onsite components of Client contract
- Preparation of RFP documents, oversight of bidding and contractor selection process
- Assist with Project Management for Major HOA improvement or construction projects
- Facilitate communications with membership on behalf of Board
- Support monthly Board and Committee meetings
- Coordinate annual election process and meeting
- Assist Bookkeepers in accounting for specific special projects for proper R&R and major project funds allocation
- Maintain, process and closeout work orders/ops log in cooperation with building engineers
- Review, coding and authorization of Association, Golf and Food and Beverage invoices
- Maintain current knowledge of state regulatory statutes and community documents, policies and procedures.
Assistant Community Manager
Community Management Corporation
04.2014 - 12.2015
- Organized monthly staff meetings, oversight of front desk, clubhouse and fitness center activities
- Communications to homeowners via mass email, telephone Communicator and community television channels
- Maintained up-to-date reference files, procedural manuals, instructional memorandums and reports
- Thoroughly familiar with all accounting procedures and reporting requirements
- Thoroughly familiar with all contracts, By-laws, policies, rules, regulations and corporate programs
- Prepare monthly Board of Directors and Budget and Finance packages
- Transcription of minutes
- Draft resolutions and charters for consideration by Board of Directors.
Clubhouse Supervisor and Condo Community Coordinator
Community Management Corp
09.2013 - 03.2014
- Provided leadership, support and supervision to clubhouse onsite staff including setting standards, priorities, coordination and establishing processes and procedures
- Provided customer service to residents, co-workers, prospective residents, guests and contractors by answering questions, directing to appropriate people and forms, and providing general assistance
- Scheduled events, maintained multiple calendars and reconciled scheduling conflicts
- Check in and welcoming of new residents with explanation of new homeowner packet
- Thoroughly familiar with all accounting procedures, reporting requirements, contracts, by-laws, policies, rules, regulations and corporate programs
- Assured timely contract renewals and re-competes to include evaluation and comparison
- Prepared bimonthly board packages to include management report.
Executive Assistant
EnviroSolutions, Inc
09.2011 - 08.2012
- Provided administrative support to Director of Sales and Account Management to include document finalization, calendar maintenance, scheduled group Account Management and Sales meetings, prepared marketing and office documents
- Coordinated preparation and assembly of Request for Proposal materials for Sales Team
- Assisted with developing automated transaction form using Excel and assisted with implementation of electronic approval via Microsoft SharePoint platform
- Gatekeeper of account resolution process
- Various analytical reports to include Contract Compliance and Account Management Book of Business, compilation of sales focused weekly reporting via SalesForce and Tower Systems
- Involved with Branding discussions and Web optimization.
Executive Assistant
GAB Robins / Arthur J. Gallagher
11.2001 - 02.2011
- Provided administrative support to the VP Workers’ Compensation to include travel arrangements and meeting preparation
- Various state reporting to include compilation, analysis and reconciliation of Penalties report
- Developed Q&P Scorecards; maintenance of such along with monthly tracking of reviews received
- Millennium Accounts Payable Expense Account posting for all Regional Ops Managers.
Executive Assistant
Insurance Technologies
02.1999 - 10.2001
- Lead for administrative staff
- Maintained personal finances for CEO
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Provided support for Human Resources, Finance and Sales and Marketing departments.
Travel Agent
Globe Travel Services
01.1998 - 02.1999
- Researched travel information via the Apollo reservations system
- Assist clients with all travel needs over the phone and in person.
Travel Consultant
Travel Services Misawa AFB
08.1995 - 11.1997
- Researched travel information via Apollo reservations system
- Worked with wholesale companies to offer clients discount tickets and tours
- Assisted clients with all travel needs over phone and in person.
Passenger Service Agent
PAE Technical Services Misawa AFB
12.1995 - 11.1996
- Assisted Military members and dependents with travel via Air Mobility Command
- Qualified for 10k forklift operation, 44 passenger bus/cargo van on AFB flight line
- Informed passengers of space available rules and regulations at time of check-in.
Ticket / Gate Agent
American Airlines JFK
11.1992 - 04.1995
- Responsible for gate/counter functions using Sabre airline system, report reconciliation and jet-bridge operation
- Immigrations and Customs with inbound passengers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative / Accounting Assistant
Siemens Corporation
10.1987 - 11.1992
- Worked directly with Vice President of Finance and Controller to prepare monthly/quarterly analytical for management information and responsible for bank reconciliation, petty cash, data entry, and travel reports.
Education
Diploma -
Bayside High School
Bayside, NYPassenger / Customer Service Specialist - undefined
Sabre Travel Center
Dallas, TXInstitute Certified Mgr of Community Associations (CMCA), Association Management Specialist (AMS), M100 Essentials of Community Associations Mgt, M201 Facilities Mgt - undefined
Community Association
Skills
- Community Management Software: Cira Connect, C3, Strongroom
- MS Office Suite
- Vendor Management
- Administrative Support
- Client Service and Support
- Payment Processing
- Property Inspection
- Employee Performance Management
- Conflict Handling
- Board Relations
Additional Information
- 2 | Page
Timeline
Community Manager
Community Association Management Professsionals
01.2018 - 04.2023
Community Manager
First Service Residential
06.2017 - 01.2018
Community Manager
Community Management Corporation
01.2016 - 06.2017
Assistant Community Manager
Community Management Corporation
04.2014 - 12.2015
Clubhouse Supervisor and Condo Community Coordinator
Community Management Corp
09.2013 - 03.2014
Executive Assistant
EnviroSolutions, Inc
09.2011 - 08.2012
Executive Assistant
GAB Robins / Arthur J. Gallagher
11.2001 - 02.2011
Executive Assistant
Insurance Technologies
02.1999 - 10.2001
Travel Agent
Globe Travel Services
01.1998 - 02.1999
Passenger Service Agent
PAE Technical Services Misawa AFB
12.1995 - 11.1996
Travel Consultant
Travel Services Misawa AFB
08.1995 - 11.1997
Ticket / Gate Agent
American Airlines JFK
11.1992 - 04.1995
Administrative / Accounting Assistant
Siemens Corporation
10.1987 - 11.1992
Diploma -
Bayside High School
Passenger / Customer Service Specialist - undefined
Sabre Travel Center
Institute Certified Mgr of Community Associations (CMCA), Association Management Specialist (AMS), M100 Essentials of Community Associations Mgt, M201 Facilities Mgt - undefined
Community Association
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