Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Rachel Mari

Meridian Idaho,Idaho

Summary

Enthusiastic professional with extensive experience in providing exceptional customer service and support. Skilled at maintaining a positive and friendly demeanor while interacting with customers to ensure their satisfaction. Proficient in multitasking, accurately entering data into computer systems, and managing filing and data maintenance. Adaptable to both medical and non-medical environments, bringing valuable expertise in administrative roles including medical and retail positions. Known for possessing an unwavering work ethic, exceptional time management, organization, and prioritization skills. Results-driven individual who thrives in fast-paced office environments. Demonstrates strong client relations skills and the ability to tactfully resolve conflicts and issues to drive client/patient retention and loyalty. Well-versed in medical and consumer terminology, products, and services, enabling effective communication with the public and personnel to efficiently address inquiries.

Overview

4
years of professional experience

Work History

All American Publishing

Data Entry/ Production Assistant
05.2024 - Current

Job overview

  • Data entry for all sales made by large sales team
  • Ensured accurate billing information was entered and that all information is processed and entered ontime and ready for processing and the production process
  • Posting all sales and commissions to company accounts and billing and company sales softwear
  • Collaborated with printing production team to facilitate smooth operations, avoiding disruptions and delays in printing production deadlines
  • Reduced production errors through close attention to detail and thorough quality control checks.
  • Assisted in meeting tight deadlines by efficiently coordinating tasks with other team and graphics team members.


All American Publishing

Sales Representative
11.2023 - Current

Job overview

  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Exceeded sales targets through effective planning and goal setting.

Idaho Ear Clinic

Front Office Coordinator
09.2022 - 12.2022

Job overview

  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
  • Worked closely with doctors and nursing staff in assisting with patients
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.

Howell Orthodontics

Orthodontic Treatment Consultant
04.2021 - 03.2022

Job overview

  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • X-rays, exams, scheduling, financial breakdown and planning
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Handling patient insurance,
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions to patient concerns and future treatment.
  • Managed client relationships through regular check-ins and updates on project progress.

Education

American Institute of Health Technology

Dental Assisting from Dental Assisting

Skills

  • Organization and efficiency
  • Meticulous and organized
  • Business operations understanding
  • Efficient and accurate
  • Open and clear communicator
  • Team collaboration
  • Detail-oriented
  • Multitasking ability

Additional Information

I have a wonderful way with people/customer/patents of all ages. Great communication skills and always eager to help. Perfectly fine with working alone on a project or task and yet very much a team player and great asset to any project. A very fast hands on learner. Very optimistic and family oriented. My ideal work place will always be like a second family.

Timeline

Data Entry/ Production Assistant

All American Publishing
05.2024 - Current

Sales Representative

All American Publishing
11.2023 - Current

Front Office Coordinator

Idaho Ear Clinic
09.2022 - 12.2022

Orthodontic Treatment Consultant

Howell Orthodontics
04.2021 - 03.2022

American Institute of Health Technology

Dental Assisting from Dental Assisting
Rachel Mari