Open To Work
Rachel Maria
Queens
Summary
Seasoned Ticket Agent with comprehensive knowledge in ticketing procedures, customer service, and problem resolution. Demonstrated strong communication skills and efficiency in managing high-volume transactions. Skilled in delivering timely service to customers while maintaining professionalism under pressure. Instrumental in enhancing customer experience through seamless process execution and cordial interaction. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Airline support specialist
Accommodates plus international
2025.08 - Current
- Coordinated both international and domestic travel accommodations for customers, arranging for hotel and ground transportation reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Ticket Agent
Delta Air Lines, Inc
Queens
2022.02 - 2025.02
- Assisted travelers with special needs or requests during check-in process.
- Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
- Assisted customers with ticketing inquiries and purchase of tickets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with FAA regulations concerning ticketing operations.
- Coordinated seating assignments based on customer preferences or needs.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Gave public address announcements regarding vehicle and aircraft arrivals and departures.
Crew Member
Chipotle Grill
Brooklyn
2021.03 - 2021.07
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Assembled and served meals according to specific guest requirements.
- Organized and restocked supplies to support operations and team productivity.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Food and Beverage Cashier
Footprints cafe express
Brooklyn
2020.09 - 2021.03
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained cleanliness of work area throughout shift.
- Answered phone calls to assist customers with questions and orders.
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Greeted customers and provided menus.
- Presented food and beverages to guests at tables.
- Trained new employees to perform duties.
- Organized take-out orders efficiently according to customer requests.
Teacher's Assistant
Urban assembly institute of math and science
Brooklyn
2017.09 - 2020.03
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Managed the distribution and collection of textbooks and other teaching materials.
- Supervised children and participated with children in activities.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Tutored students in course material to improve comprehension.
- Graded assignments and tests and documented results into filing systems.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
Volunteer
NYPD explore
Brooklyn
2014.09 - 2016.11
- Attended weekly meetings to discuss progress and future initiatives.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Developed and implemented fundraising approaches to raise money for cause.
- Interacted with local law enforcement agencies when needed.
Education
High School Diploma -
Urban Assembly of Institute of Math And Science
2020-06
Skills
- Customer service
- Ticketing systems
- Problem resolution
- Team collaboration
- Public speaking
- Organization skills
- Customer engagement
- Ticket sales
- Leadership
- Quick learner
- Heavy lifting
- Basic computer skills
- Cash handling experience
- Airline reservation systems
- Food safety
- Training and mentoring
- Fluent in Spanish (reading, writing, speaking)
- High volume environments
- Ground transportation planning
- Travel arrangements
- Team oversight
- Hotel accommodations
- Credit card payments
- Air travel coordination
Timeline
Airline support specialist
Accommodates plus international
2025.08 - Current
Ticket Agent
Delta Air Lines, Inc
2022.02 - 2025.02
Crew Member
Chipotle Grill
2021.03 - 2021.07
Food and Beverage Cashier
Footprints cafe express
2020.09 - 2021.03
Teacher's Assistant
Urban assembly institute of math and science
2017.09 - 2020.03
Volunteer
NYPD explore
2014.09 - 2016.11
High School Diploma -
Urban Assembly of Institute of Math And Science