Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Rachel Marshall

Rachel Marshall

Orlando,FL

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Evermore Resort
03.2025 - Current
  • Greeted and seated guests, ensuring optimal dining experiences through attentive service.
  • Managed reservation systems to optimize table turnover and enhance guest satisfaction.
  • Trained new staff on hosting procedures, fostering a collaborative team environment.
  • Coordinated with kitchen and waitstaff to streamline service flow during peak hours.
  • Handled guest inquiries and complaints with professionalism, enhancing customer relations.
  • Monitored dining area for cleanliness and ambiance, contributing to pleasant dining atmosphere.
  • Developed efficient seating strategies to minimize wait times while maximizing capacity.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Server

Cracker Barrel Old Country Store
05.2023 - Current
  • Ensured timely and efficient seating of guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Shake Maker

JoJo's Shake Bar
09.2023 - 01.2024
  • Trained new employees on proper shake-making techniques, equipment usage, and safety procedures, fostering a knowledgeable workforce.
  • Assisted with inventory management, ensuring adequate stock levels for smooth operations and minimal waste.
  • Maintained a clean and organized workspace, ensuring efficient shake-making processes and excellent hygiene standards.
  • Developed new and creative shake recipes, resulting in an expanded menu and increased sales.

Lead Store Associate

ALDI
02.2021 - 03.2023
  • Managed team of four efficiently.
  • Managed opening and closing procedures at Aldi.
  • Maintained accuracy and efficiency in financial handling.
  • Coordinated and supervised reset activities for merchandise displays.
  • Ensured accurate product tracking through verification of inventory codes.
  • Performed efficient merchandise stocking, ensuring an organized store layout.

Server

Bakers Square
03.2015 - 05.2020
  • Ensured timely and efficient seating of guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean

Education

DIPLOMA -

NATHAN HALE HIGHSCHOOL
06.2015

Skills

  • Exceptional customer service
  • Cash handling
  • Ability to work under pressure
  • Attention to detail
  • Time management skills
  • Host/Hostess
  • Restaurant Experience
  • Serving Experience
  • Food Service
  • POS
  • Upselling
  • Cash register
  • Supervising experience
  • Strong work ethic
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Calm under pressure
  • Computer skills
  • Cleanliness standards
  • Safe food handling
  • High volume dining
  • Guest engagement
  • Strong multitasking
  • Active learning

Certification

ServSafe, 03/01/23, Present

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Restaurant Hostess

Evermore Resort
03.2025 - Current

Shake Maker

JoJo's Shake Bar
09.2023 - 01.2024

Server

Cracker Barrel Old Country Store
05.2023 - Current

Lead Store Associate

ALDI
02.2021 - 03.2023

Server

Bakers Square
03.2015 - 05.2020

DIPLOMA -

NATHAN HALE HIGHSCHOOL

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