Hi, I’m
Rachel Martin
Joliet,IL
Summary
Dedicated and forward thinking team leader with proven track record at Abbott Laboratories of delivering cost saving initiatives, implementing process improvements, working with cross functional teams, improving data integrity, and utilizing data analytics and visualization for high level overviews of operations. Recognized for resolving conflicts and enhancing team performance, consistently delivering results in fast-paced environments.
Overview
9
years of professional experience
1
Certification
Work History
Uber
Driver
02.2019 - Current
Job overview
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
MC Tank
Operations Coordinator
08.2024 - 01.2025
Job overview
- Oversaw day-to-day operations of large teams across several sites.
- Produced, assessed and distributed monthly project status reports to identify possible issues.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Developed effective improvement plans in alignment with goals and specifications.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Abbott Laboratories
Logistics Analyst
03.2022 - 08.2024
Job overview
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Oversaw the implementation of a TMS platform with our existing ERP system
- Developed data mining algorithms to identify and classify patterns in data.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
Raeska Logistics
Dispatcher
08.2019 - 02.2022
Job overview
- Directed dispatching, routing, and tracking of 150 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Received new orders, prepared documentation, and assigned personnel.
Savarino's
Food Server
01.2018 - 08.2019
Job overview
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Vita Bella
Driver
01.2017 - 01.2018
Job overview
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Pizza Hut
Team Member
03.2016 - 01.2017
Job overview
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
Education
Joliet Junior CollegeJoliet, IL
Associate of Arts
05-2019
University Overview
- 3.8 GPA
Skills
- Load monitoring
- GPS and route planning
- Business process improvement
- DOT compliance
- Cost-benefit analysis
- BI tools expertise
- Reporting and documentation
- Predictive modeling
- Record keeping
- Schedule coordination
- SQL and SAP proficiency
- Partnership development
Accomplishments
- Received a President’s Award for contribution towards the cost analysis used in the 2023 Air Freight RFQ
- Developed a new track and trace procedure for all cold chain shipments internationally and domestically: Between March 2022 and March 2024 $8 million worth of product was proactively prevented from exceeding the allowable excursion time
At Abbott Laboratories:
Certification
MIT Professional Education - Applied Data Science Program
Timeline
Operations Coordinator
MC Tank
08.2024 - 01.2025
Logistics Analyst
Abbott Laboratories
03.2022 - 08.2024
Dispatcher
Raeska Logistics
08.2019 - 02.2022
Driver
Uber
02.2019 - Current
Food Server
Savarino's
01.2018 - 08.2019
Driver
Vita Bella
01.2017 - 01.2018
Team Member
Pizza Hut
03.2016 - 01.2017
Joliet Junior College
Associate of Arts
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