Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Hi, I’m

Rachel Martin

Joliet,IL
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Rachel Martin

Summary

Dedicated and forward thinking team leader. Proven track record at Abbott Laboratories delivering cost saving initiatives, implementing process improvements, working with cross functional teams, improving data integrity, and utilizing data analytics with visualizations for high level overviews of operations. Recognized for resolving conflicts and enhancing team performance, consistently delivering results in fast-paced environments.

Overview

9
years of professional experience
2
Certificate

Work History

MC Tank

Operations Coordinator
08.2024 - 01.2025

Job overview

  • Produced, assessed and distributed monthly project status reports to identify possible issues.
  • Directed dispatching, routing, and tracking of 20-30 fleet tanker vehicles.
  • In charge of vendor communications.
  • Developed effective improvement plans in alignment with company goals and specifications.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.

Abbott Laboratories

Logistics Analyst
03.2022 - 08.2024

Job overview

  • Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
  • Received a President’s Award for contribution towards the cost benefit analysis used in the 2022 Air Freight RFQ bid.
  • Prevented $8,400,000 worth of cold-chain pharmaceutical products from spoiling by introducing a proactive intervention plan for all
    cold-chain packages domestically and internationally.
  • Oversaw end-to-end visibility of inbound and outbound operations.
  • Coordinated resolution of issues with warehouses, freight brokers and carriers.
  • Bid on freight for LTL shipments and cold chain shipments.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Developed Power BI dashboard and reporting tools to track business performance metrics.
  • Oversaw the implementation of a TMS platform with our existing ERP system
  • Developed data mining algorithms to identify and classify patterns in data.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.

Reaska Logistics

Dispatcher
08.2019 - 02.2022

Job overview

  • Directed dispatching, routing, and tracking of 150 fleet vehicles.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Received new orders, prepared documentation, and assigned personnel.

Uber

Driver
02.2019 - Current

Job overview

  • Completed 450 lifetime trips with a 99% satisfaction rate.
  • Delivered goods and products to customer on time and in excellent condition with a 96% on-time rating.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Followed all relevant traffic laws and safety regulations.

Savarino's

Food Server
01.2018 - 08.2019

Job overview

  • Cultivated warm relationships with regular customers.
  • Elevated customer satisfaction through follow up and enthusiastic customer service.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Vita Bella

Driver
01.2017 - 01.2018

Job overview

  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.

Pizza Hut

Team Member
03.2016 - 01.2017

Job overview

  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Operated register to process payments and collect cash payment for order totals.

Education

Joliet Junior College
Joliet, IL

Associate of Arts
05-2019

University Overview

  • 3.8 GPA

Skills

  • End-to-end load monitoring
  • GPS and route planning
  • Business process improvement
  • DOT compliance
  • Cost-benefit analysis
  • BI tools expertise
  • Reporting and documentation
  • Predictive modeling
  • Advanced Microsoft Office Suite skills
  • Record keeping
  • Schedule coordination
  • SQL and SAP proficiency
  • Partnership development
  • Verbal and written communication
  • Customer service
  • Clean driving record
  • Attention to detail
  • Relationship building
  • Valid Driver's license
  • Project Management

Accomplishments

At Abbott Laboratories:

  • Received a President’s Award for contribution towards the cost analysis used in the 2022 Air Freight RFQ.
  • Developed a new track and trace procedure for all cold chain shipments internationally and domestically: Between March 2022 and March 2024 $8 million worth of pharmaceutical product was proactively prevented from exceeding the allowable excursion time.

At Reaska:

  • Acted as Project Coordinator for relocating base operations from one location to another, while maintaining oversight of daily operations.
  • Supervised team of 120 staff members.

Certification

MIT Professional Education - Applied Data Science Program


CDL Class C License

Availability
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Timeline

Operations Coordinator

MC Tank
08.2024 - 01.2025

Logistics Analyst

Abbott Laboratories
03.2022 - 08.2024

Dispatcher

Reaska Logistics
08.2019 - 02.2022

Driver

Uber
02.2019 - Current

Food Server

Savarino's
01.2018 - 08.2019

Driver

Vita Bella
01.2017 - 01.2018

Team Member

Pizza Hut
03.2016 - 01.2017

Joliet Junior College

Associate of Arts

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