Rachel Martinez
Coupeville,WA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
Work History
Office Manager
King Water
08.2022 - Current
- Maintained computer and physical filing systems for different water systems.
- In charge of answering phone lines, daily customer services.
- Created, maintained and updated billing . In charge of billing for customers for 200 water systems.
- Updated reports, managed customer accounts, and generated daily, monthly, quarterly, yearly reports for King Water and different Water systems.
- Oversaw office ordering and stocking.
- Assisted in scheduling projects.
- Developed and maintained successful relationships with each water system, vendors, suppliers and contractors
- Managed office operations while assisting in scheduling appointments for the owner, and project manager.
Manager
Davis Industries
08.2017 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons through out Covid
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw daily reports, money deposits, lottery machine, and inventory.
- Oversaw daily delivery's, stocked and invoiced new product.
Personal Banker
Washington Federal
08.2014 - 08.2017
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing construction loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Kept relationships between customers and contractors during construction loans
Education
Farm And Ranch Management
Washington State University
Pullman, WA2012
Skills
- Expense Reporting
- Billing
- Administrative Support
- Customer Service
- Team Supervision
- Workforce Management
- Employee Supervision
Timeline
Office Manager
King Water
08.2022 - Current
Manager
Davis Industries
08.2017 - 07.2022
Personal Banker
Washington Federal
08.2014 - 08.2017
Farm And Ranch Management
Washington State University
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