Rachel Massay
Washington,DC
Summary
Professional Administrative assistant with 8+ years of experience in administrative and customer service skills supporting a 5 to 15 employee business with everything from scheduling and taking minutes to leading board presentations,case work, small event planning, and staff travel. Expert Technical Manager accomplished in coordinating department activities and supporting fast-paced production work. Consistently maintains schedule targets and always ready with ideas to improve production with better strategies or equipment recommendations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Fraud Associate I
Xtreme Solutions Inc.
04.2023 - Current
- Collates incoming request from the public, various media, commerical and private business outlets seeking information from the archives dedicated to the CLASP database.
- Match incoming correspondences from applicants and law enforcement officials with the individual passport file.
- Assist in processing applications referred to the office by various agencies and overseas post concerning pending applications and passport validity.
- Updating and maintaining individual cases for applicants via recording keeping software and phone inquiries.
- Assist customers with requested information on a case by case bases via phone, email and mailed correspondence.
- Assist in processing applications referred to the office by agencies, post office, perform telephone and written inquiries concerning pending applications.
- Process and update fraud cases including scanning, data entry by case, updating applicants paperwork into the appropriate databases, correspond with customers via the phone, performing quality control reviews and maintaining and electronic file libraries in Sharepoint,PIERS and WebClass.
- liaise with internal and external offices and maintaining and monitoring case files and logs
- performing training for fellow employees such as data entry, new queue application systems,PIERS system updates, passport scanning and logging, customer service incoming and outgoing calls,special projects and onboard training.
- Manage email logs and other case work for border control officers and TSA agents.
Director of Media and Broadcast
The Village Church
03.2020 - Current
- Oversee church operations.Lead and supervise weekly meetings along with staff.
- Collaborate with pastors and other staff for weekly events and services.
- Organize and edit sermons and monthly announcements.
- Record,edit and archive all services.
- Create,implement and review all church procedures and polices. Manage social media accounts and other kinds of communications.
- Executed live productions across multiple platforms.
- Maintained high attention to detail to find and correct problems before hitting air.
- Monitored production operations for quality and compliance with standards.
- Developed suggestions for technical process improvements to optimize resources.
- Prepared media stages for rehearsal, recording and live broadcasts.
- Controlled remote broadcasts by operating equipment to manage feeds.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Executed client consultations to determine audio-visual needs for events.
- Worked with camera operators and photography team to optimize equipment and effects choices.
- Set up projectors, laptops and microphones for live presentations.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
Worship Director
New Song Bible Fellowship Church
05.2014 - Current
- Supervise religious education instructional staff
- Acting as a point of contact for new members, visitors, members and staff via email, phone or in person.
- Handling administrative requests and queries from Senior Pastors.
- Analyze and review program cost data to determine budget priorities
- Scheduling special events such as camps, conferences,meetings,seminars and retreats
- Collaborate with pastors and other ministry members to establish goals and objectives for religious education programs and develop was to encourage program participation
- Organize music for all worship worship services and special events
- Lead and train others to lead for worship services and special events
- Enhance and promote the worship ministry of the church.
- Coordinated music and special vocals for worship services.
- Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
- Performed as versatile vocalist and instrumentalist to support inspirational worship services.
- Recruited volunteers for choirs and worship teams.
- Receive and relay incoming and outgoing calls and emails.
- Developed and implemented training programs for staff and volunteers.
Administrative Assistant
Earl Howard Studios
05.2010 - Current
- Assist photographers in planning,set up and complete photo sessions in studios and at external locations
- Organize travel and lodging for all staff
- Develop a positive and cooperative working relationship with suppliers through regular and proactive communication
- Collect monies for all services rendered.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Maintained staff directory and company policy handbook for human resources department.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
Education
Calvin Coolidge SHS
Washington, DC06.2002
Skills
- Excellent Customer service, Administrative and Computer skills
- Microsoft Word, Office and Teams proficient
- Strong Organizational Skills
- Live and Studio production and broadcast
- Time Management Skills
- Leading Special Projects
- Excellent Customer Service skills
- Production Improvement
- Broadcast Monitoring
- A/V Expertise
- Excellent with independent working
Additional Information
Secret Security Clearance
Timeline
Fraud Associate I
Xtreme Solutions Inc.
04.2023 - Current
Director of Media and Broadcast
The Village Church
03.2020 - Current
Worship Director
New Song Bible Fellowship Church
05.2014 - Current
Administrative Assistant
Earl Howard Studios
05.2010 - Current
Calvin Coolidge SHS
Similar Profiles
AREEBA HUSSAINAREEBA HUSSAIN
Front-End Web Developer at Xtreme SolutionsFront-End Web Developer at Xtreme Solutions
Rachel MassayRachel Massay
Fraud Associate I at Xtreme Solutions,Inc.Fraud Associate I at Xtreme Solutions,Inc.
OZIAS PORTEROZIAS PORTER
Team lead I at Xtreme Solutions IncTeam lead I at Xtreme Solutions Inc