Rachel Mast
Clayton,NC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Experienced with artistic cake design, ensuring cakes are both aesthetically pleasing and structurally sound. Track record of collaborating effectively with team members to achieve high-quality results.
Overview
5
5
years of professional experience
Work History
Cake Decorator/Bakery Clerk
Stater Brothers
09.2023 - 12.2025
- Designed and decorated custom cakes for various events, ensuring alignment with client specifications.
- Managed inventory of baking supplies, optimizing stock levels to reduce waste and improve efficiency.
- Trained new staff on cake decorating techniques, enhancing team capabilities and service quality.
- Implemented quality control measures for finished products, maintaining high standards of presentation and taste.
- Resolved customer inquiries regarding cake orders, ensuring timely communication and satisfaction with services provided.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Bakery Assistant/Customer Service Representative
Michelle’s Bakery
08.2020 - 09.2023
- Assisted in daily bakery operations, ensuring product quality and adherence to safety standards.
- Prepared various baked goods, following recipes and maintaining consistency in taste and presentation.
- Collaborated with team members to optimize workflow and enhance overall efficiency during peak hours.
- Monitored inventory levels, assisting in ordering supplies to maintain stock for daily production needs.
- Provided exceptional customer service, addressing inquiries and fostering positive relationships with customers.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
Education
Associates - History
Crafton Hills College
05.2025
Skills
- Cake decoration
- Food handling safety
- Custom cake consultations
- Customer service
- Order processing
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
Timeline
Cake Decorator/Bakery Clerk
Stater Brothers
09.2023 - 12.2025
Bakery Assistant/Customer Service Representative
Michelle’s Bakery
08.2020 - 09.2023
Associates - History
Crafton Hills College