Rachel Mataya
Sevierville,TN
Summary
Accomplished Property Manager at Oasis Retreat Properties, adept at enhancing tenant satisfaction and increasing occupancy rates. Leveraged exceptional communication and problem-solving skills to streamline operations and boost efficiency. Successfully managed multiple properties, demonstrating adaptability and attention to detail. Cultivated a network of reliable contractors, ensuring quick response times and maintaining high operational standards.
Overview
20
20
years of professional experience
Work History
Property Manager
Oasis Retreat Properties
06.2023 - Current
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Handled tenant complaints promptly and appropriately
- Developed annual operating budgets
Administrative Manager
Blue Marble Construction
06.2021 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Verified customer information for orderly, up-to-date online systems.
Administrator
Sevier County Aviation
10.2015 - 06.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Provided exceptional customer service to both students and instructors through prompt response times and thorough issue resolution efforts.
Escalation Supervisor
JPMorgan Chase
11.2005 - 01.2015
- Promoted a culture of continuous improvement through regular reviews of policies, procedures, and best practices.
- Played a pivotal role in developing new processes or tools designed specifically for handling high-priority escalations more efficiently.
- Streamlined communication between departments by establishing clear guidelines for information sharing.
- Ensured timely resolution of complex cases by prioritizing workload and allocating resources appropriately.
- Collaborated closely with other departments to ensure seamless handover of escalated cases when necessary.
- Influenced long-term customer loyalty by demonstrating empathy and understanding during difficult situations, providing tailored solutions to meet individual needs.
- Safeguarded the company''s reputation by maintaining a high level of professionalism and integrity in all interactions with customers, colleagues, and external partners.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
Education
Associate of Science - Hospitality Administration And Management
Ozarks Technical Community College
Springfield, MO05-2007
Skills
- Skilled in adapting communication for varied audiences
- Effective multi-tasking
- Analytical problem-solving
- Prioritization and scheduling
- Effective organizational skills
- Meticulous attention to detail
- Adaptability to change
- Concise messaging
Timeline
Property Manager
Oasis Retreat Properties
06.2023 - Current
Administrative Manager
Blue Marble Construction
06.2021 - Current
Administrator
Sevier County Aviation
10.2015 - 06.2021
Escalation Supervisor
JPMorgan Chase
11.2005 - 01.2015
Associate of Science - Hospitality Administration And Management
Ozarks Technical Community College
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