Summary
Overview
Work History
Education
Skills
Certification
Electronic Charting
Timeline
Generic

Rachel Matthews

Glen Burnie,MD

Summary

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication. Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant/Nursing Assistant

Life Stream Pain Management
02.2024 - Current
  • Educated patients on pain management techniques and post-treatment care instructions.
  • Supported front desk operations, enhancing patient experience through effective communication and service delivery.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Assisted with patient intake, ensuring accurate medical history documentation and data entry.
  • Coordinated scheduling for patient appointments, optimizing provider calendars and reducing wait times.

Nursing Assistant

Express Care Urgent Care
01.2024 - 02.2025
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Administered medications under supervision, adhering to safety protocols.
  • Maintained accurate patient records, ensuring compliance with healthcare regulations.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Documented care actions by completing records and logs in medical software system.
  • Supported all needs of walk in patients.
  • Assisted in patient care activities, ensuring comfort and safety during examinations.

Medical Assistant

University Of Maryland Baltimore UMB
04.2023 - 08.2024
  • Coordinated patient scheduling and managed appointment flow to enhance clinic efficiency.
  • Assisted in taking medical histories and documenting patient information accurately.
  • Conducted routine laboratory tests and processed specimens for analysis.
  • Educated patients on treatment plans, medications, and preventative care practices.
  • Implemented electronic health record (EHR) systems for streamlined patient data management.
  • Maintained accurate medical records, ensuring compliance with regulatory standards and improving information retrieval.
  • Administered patient care procedures, ensuring comfort and safety during examinations.
  • Assisted healthcare providers with clinical tasks, enhancing workflow efficiency in busy medical environments.

Workers' Compensation Claims Representative/Medical Assistant

Concentra
07.2021 - 06.2023
  • Processed and monitored workers' compensation claims, ensuring compliance with regulations and company policies.
  • Assisted in gathering and analyzing claim-related documentation for accuracy and completeness.
  • Coordinated communication between claimants, medical providers, and legal representatives to resolve inquiries efficiently.
  • Maintained up-to-date records in claims management systems, improving data integrity and accessibility.
  • Conducted regular audits of claims files to identify discrepancies and implement corrective actions where necessary.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Assisted in patient intake processes, ensuring accurate documentation and efficient workflow.
  • Coordinated appointment scheduling, improving patient access and reducing wait times.

Medical Assistant/Nursing Assistant

Digestive Care Gastro/Urology
06.2022 - 04.2023
    • Assisted in patient intake, ensuring accurate data entry and timely processing.
    • Coordinated scheduling of appointments, optimizing clinic workflow and patient access.
    • Administered injections and performed basic lab tests under physician supervision.
    • Collaborated with healthcare team to develop individualized treatment plans for patients.
    • Documented patient interactions and treatment progress in electronic health records accurately.
    • Obtained client medical history, medication information, symptoms, and allergies.
    • Performed medical records management, including filing, organizing and scanning documents.
    • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
    • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
    • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.

Certified Medication Technician

Chrysalis House Rehab Addiction & Recovery
06.2019 - 07.2020
  • Administered medications in compliance with safety protocols and regulatory standards.
  • Monitored patient responses to medication, documenting any adverse effects or concerns.
  • Conducted regular audits of medication storage areas to ensure compliance with safety regulations.
  • Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
  • Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
  • Supported needs of 30+ residents.

Certified Medication Technician

Meridian Rehab Addiction & Recovery
08.2018 - 06.2019
  • Collaborated with healthcare teams to develop tailored care plans for patients.
  • Educated patients and families on medication usage, side effects, and adherence strategies.
  • Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
  • Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
  • Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.
  • Supported needs of 25+ residents.

Education

Certification - Certified Nursing Assistant

It Works Learning Center
Annapolis, MD
06-2021

Associates Degree - Business Administration And Management

Stratford University
Fairfax, VA
03-2008

Skills

  • Electronic Charting & Documentation
  • Medical Terminology
  • Ultrasound/X-Ray/EKG
  • Appointment Scheduling
  • Wound Care
  • Outpatient Procedure Scheduling
  • Clinical documentation
  • Injection
  • Billing and Prior Authorizations
  • Medical Record Management
  • Vital Signs
  • Procedure 2nd Assist
  • ICD - Codes
  • UA Lab Testing

Certification

  • CNA - Certified Nurse Assistant
  • CPR

Electronic Charting

EHR/EMR/, Epic, E Clinical, G Gastro/G Med, Athena, All Script, Point Click, Cover My Meds, Touch Works, APM

Timeline

Medical Assistant/Nursing Assistant

Life Stream Pain Management
02.2024 - Current

Nursing Assistant

Express Care Urgent Care
01.2024 - 02.2025

Medical Assistant

University Of Maryland Baltimore UMB
04.2023 - 08.2024

Medical Assistant/Nursing Assistant

Digestive Care Gastro/Urology
06.2022 - 04.2023

Workers' Compensation Claims Representative/Medical Assistant

Concentra
07.2021 - 06.2023

Certified Medication Technician

Chrysalis House Rehab Addiction & Recovery
06.2019 - 07.2020

Certified Medication Technician

Meridian Rehab Addiction & Recovery
08.2018 - 06.2019

Certification - Certified Nursing Assistant

It Works Learning Center

Associates Degree - Business Administration And Management

Stratford University

Similar Profiles

CREATE PROFILE