Rachel Maxwell
West Columbia,SC
Summary
Dynamic Certified Registered Central Service Technician at West Penn Hospital AHN, recognized for exceptional customer service and effective multitasking. Proven ability to prioritize tasks and maintain patient confidentiality while ensuring high-quality service standards. Adept at coordinating services and fostering positive interdepartmental relationships to enhance operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Registered Central Service Technician
West Penn Hospital AHN
10.2021 - 07.2025
- Ability to learn new operating systems and equipment quickly and efficiently.
- Coordinated daily tasks between departments to ensure efficient service delivery within tight deadlines.
- Strong attention to detail to maintain accuracy of surgical trays.
- Managed staff of technicians to ensure high quality service standards were met.
- Maintained a positive relationship between departments and clear communication to ensure a smooth working environment.
- Maintained patient confidentiality by following proper procedures regarding all sensitive information pertaining to patients.
- Collaborated with other technicians in order to complete complex tasks efficiently.
- Managed incoming calls efficiently while maintaining high customer service standards.
- Reviewed daily needs list to properly prioritize tasks to ensure the needs of the operating room were met for the following day.
- Coordinated with outside vendors for delivery of supplies or services required for maintenance operations.
- Multitasking in a fast paced environment while maintaining organization.
- Maintained cleanliness standards in the Central Service department at all times.
- Ensure all instruments and trays are properly labeled for their intended department.
- Accurately fill out communication logs to keep other shifts informed of all important information.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Accurately input data into SPM, service logs, and shift reports.
Commercial Cleaner
Cleaner Homes
03.2020 - 08.2020
- Developed excellent time management skills to ensure all tasks were completed efficiently.
- Completed daily checklists of assigned areas to ensure all tasks are completed on schedule.
- Consistently met high standards for quality assurance in all aspects of job performance.
- Managed inventory of supplies including ordering new items when needed.
- Adapted quickly to changing situations or environments while remaining organized.
- Utilized effective communication skills to collaborate with other staff members to complete projects quickly.
- Provided exceptional customer service and interacted professionally with clients.
Waitress
Dari-Villa
12.2018 - 03.2020
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Processed accurate cash and credit card transactions.
- Assisted customers with menu selections and answered questions regarding food items and beverages.
- Continuously monitored tables for any additional requests or assistance needed by guests.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment.
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
- Answered telephones to take reservations or to-go orders.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Memorized frequent customer preferences to build relationships and loyalty.
Education
Nail Technician - Manicurist
South Hills Beauty Academy
06.2005
GED - undefined
Commonwealth of Pennsylvania Department of Ed
02.2004
Skills
- Excellent customer service
- Service call coordination
- Multitasking
- Data Entry
- Accurate Record Keeping
- Commissioning services
- Patient confidentiality
- Prioritizing
- Certified registered central service technician (CRCST)
- Service documentation
Certification
Certified Registered Sterile Processing Technician
Timeline
Certified Registered Central Service Technician
West Penn Hospital AHN
10.2021 - 07.2025
Commercial Cleaner
Cleaner Homes
03.2020 - 08.2020
Waitress
Dari-Villa
12.2018 - 03.2020
GED - undefined
Commonwealth of Pennsylvania Department of Ed
Nail Technician - Manicurist
South Hills Beauty Academy
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