Rachel Maxwell
Huntsville,AL
Summary
Dynamic professional with extensive experience in retail management and childcare. At Journeys Shoes, I enhanced customer satisfaction through effective problem-solving and staff training. Skilled in POS systems and employee scheduling, I successfully implemented strategies that increased sales and fostered a loyal customer base. Committed to excellence in service and team performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Private Nanny
Private Homeowner
07.2025 - 10.2025
- Supervised daily activities to ensure safety and well-being of children.
- Developed engaging educational activities to promote learning and creativity.
- Communicated effectively with parents regarding children's progress and behavior.
- Led indoor and outdoor activities to entertain and occupy children.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Key Holder
Once Upon A Child Franchise
10.2024 - 06.2025
- Assisted in daily store operations, ensuring customer satisfaction and efficient service.
- Maintained accurate inventory records, facilitating timely restocking of merchandise.
- Trained new employees on operational procedures and customer engagement techniques.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Collaborated with team members to achieve store goals and enhance overall performance.
Assistant Store Manager
Journeys Shoes
08.2022 - 11.2024
- Assisted in daily store operations and ensured compliance with company policies.
- Supported inventory management by conducting regular stock assessments and organizing merchandise displays.
- Trained new staff on operational procedures and customer service standards to enhance team performance.
- Implemented promotional strategies to improve product visibility and drive sales within the store.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Assistant Store Manager
Claires Stores Inc
08.2020 - 07.2022
- Monitored sales trends and provided feedback to management for optimizing inventory levels and product selection.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Education
No Degree - General Studies
Calhoun Community College
High School Diploma -
Homeschooled
05-2019
Skills
- Problem-solving
- Customer service
- POS systems
- Store operations
- Staff supervision
- Employee scheduling
- Hiring and training
- Upselling and cross selling
- Pricing and markdowns
Timeline
Private Nanny
Private Homeowner
07.2025 - 10.2025
Key Holder
Once Upon A Child Franchise
10.2024 - 06.2025
Assistant Store Manager
Journeys Shoes
08.2022 - 11.2024
Assistant Store Manager
Claires Stores Inc
08.2020 - 07.2022
No Degree - General Studies
Calhoun Community College
High School Diploma -
Homeschooled