Rachel Mayo
Warrensburg,MO
Summary
Versatile Special Education Teacher with focus on individual student needs across academia and emotional development. Empathetic and accommodating in design and implementation of hands-on lessons, catering to diverse learning abilities. Proficient in employing constant communication, patience and positive reinforcement in team efforts to deliver exceptional educational tools, fostering academic achievement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier
Triple J's
07.2018 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service
Warrensburg Moving And Supplies Co.
07.2018 - Current
- Managed and improved customer service functions for reception and lounge areas.
- Provided extraordinary customer service to clients.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Maintained working relationships with key business partners and provided good customer service.
- Grew repeat client base through effective marketing and customer service.
- Delivered exceptional levels of customer service by expertly training and managing staff.
Special Education Teacher
Hickman Mills School District
08.2007 - Current
- Enhanced students'' communication skills by implementing group activities and collaborative projects.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Served as a mentor to new teachers, sharing best practices in special education instruction and classroom management techniques.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Organized field trips and community-based experiences that enriched students'' understanding of real-world applications for their skills.
Education
Master of Science - Special Education
Grand Canyon University
Phoenix, AZ05.2015
Bachelor of Science - Special Education
University of Central Missouri
Warrensburg, MO05.2004
Skills
- Cash Register Operation
- Payment Collection
- Product Recommendations
- Cash Handling
- Conflict resolution techniques
- Progress Evaluations
- Differentiated Instruction
- De-Escalation Techniques
- Social Skills Development
- Parent Communication
- Data Management
- Verbal and Nonverbal Communication
- Individual Education Plans IEPs
- Multidisciplinary Collaboration
- Classroom Management
- Life Skills Instruction
- Mobility Assistance
- Crisis Prevention and Intervention
Certification
- K-12 Special Education Teacher Certificate - lifetime certified
Timeline
Cashier
Triple J's
07.2018 - Current
Customer Service
Warrensburg Moving And Supplies Co.
07.2018 - Current
Special Education Teacher
Hickman Mills School District
08.2007 - Current
Master of Science - Special Education
Grand Canyon University
Bachelor of Science - Special Education
University of Central Missouri
- K-12 Special Education Teacher Certificate - lifetime certified
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