Rachel Mazak

• Place sales calls to prospective customers or previous customers.
• Attend meetings introducing and explaining products.

Strive to meet monthly sales goals.

• Input all customer information into computer system keeping confidentiality in mind at all times.
• Excellent understanding of sales tactics and marketing strategies.
• Great customer service skills.
• Experience with tele sales, inbound sales and personal sales.
• Exceptional communication skills with customers as well coworkers.
• Ability to multitask and remain organized
• capable of operating a multi-line phone system

proven stability and loyalty to a company.

• Made over 300 calls per day

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Maintained an accurate cash draw of over $500 per shift
• Send and receive mail according to USPS
• Packaged customer purchases in an organized fashion
• Organized shelves and display
• Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
• Answered customers' questions, and provided information on procedures or policies
• Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans
• Assist with store stocking, floor-sets and opening/closing procedures

• Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return
• Completed any and all other tasks assigned by manager
• Taking inbound calls in a polite and professional manner and answering customer inquiries
• Answer main phone lines, direct calls and address basic questions
• Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings
• Accurately maintain all cash handling at registers
• Organized reservations and walk-in parties using opentable to ensure guest satisfaction
• Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment
• Ability to work in a fast paced and demanding work environment
• Scheduled interviews and trained new hires
• Monitored dining room to provide an accurate, updated floor plan and cover count
• Counted money in cash drawers at the beginning and end of shifts to ensure that amounts were correct, and cashed out servers after lunch shift and at the end of the night.