Rachel McAleese
Bicknell,IN
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
10
10
years of professional experience
Work History
Team Leader
Connect The Leads
02.2020 - Current
- Boosted sales performance by implementing effective team training and coaching strategies.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Analyzed market trends and competitor activity to identify new business opportunities for the team.
- Streamlined internal processes for increased efficiency in managing sales leads, proposals, and contracts.
- Oversaw all aspects of the sales cycle from prospecting to closing deals, ensuring a seamless experience for customers.
- Collaborated with marketing teams to create targeted campaigns that generated quality leads for the sales team to pursue.
- Established a culture of accountability within the team by setting clear expectations and monitoring individual performance closely.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Expanded market presence through strategic partnerships that led to increased referral business for the sales team.
- Maintained strong communication between the sales department and other organizational functions, aligning efforts toward common objectives.
- Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Manager
Mick's
03.2014 - 08.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Boosted customer satisfaction by implementing targeted sales strategies and providing personalized solutions.
- Negotiated contracts with vendors to secure the best pricing and terms for call center equipment and services.
Education
High School Diploma -
Floyd Central High School
Floyd Knobs, IN05.2011
Buisness
Prosser
New Albany, IN05.2011
Skills
- Cross-functional Collaboration
- Effective Communication
- Decision Making
- Relationship Building
- Goal Setting
- Problem Solving
- Time Management
- Sales strategy implementation
- Customer relationship management
- Upselling techniques
- Lead generation
- Sales forecasting
- Sales training
- Multitasking
- Account management
- Contract negotiation
- Customer service
- Self-motivation
- Cold calling
- Sales software proficiency
- Attention to detail
Timeline
Team Leader
Connect The Leads
02.2020 - Current
Manager
Mick's
03.2014 - 08.2019
High School Diploma -
Floyd Central High School
Buisness
Prosser
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