Summary
Overview
Work History
Education
Skills
Timeline
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Rachel McCandliss

New Baltimore,MI

Summary

Highly effective professional with extensive experience at Ford Motor Company, specializing in global cross-functional collaboration, process improvement, product development, and customer experience.

Overview

35
35
years of professional experience

Work History

CX Delivery Plan Portfolio Manager

Ford Motor Company
Allen Park, Michigan
05.2022 - Current
  • Initiated and lead Global Loyalty/Membership Bi-Monthly meeting involving key stakeholders to foster communication and collaboration for the development and scaling of customer experiences. Developed customer journey and sentiment maps, identifying current customer paths and potential enhancements.

Global Material Cost Process Supervisor

Ford Motor Company
Dearborn, Michigan
05.2015 - 04.2022
  • Led a cross-functional team to update the material cost processes, working closely with the Planning, Purchasing, Finance, and Engineering departments. Through effective training and the implementation of system-wide improvements within the Global Product Development System, I ensured that all stakeholders were aligned and informed.

Global Material Cost Engineer

Ford Motor Company
Dearborn , MI
04.2007 - 04.2015
  • Managed the cross-functional coordination of Commodity Business Plan cost savings launches across multiple vehicle programs, ensuring alignment with global vehicle cycle plan.

Powertrain Program Management Engineer

Ford Motor Company
Dearborn, MI
08.1998 - 04.2007
  • Coached Powertrain as installed teams on meeting deadlines for vehicle builds, requirements, and program milestones. Represented Powertrain teams in program meetings, stating the status of issues and helping with resolutions where needed.

Instrument Panel Warranty Engineer

Ford Motor Company
Dearborn, MI
04.1997 - 08.1998
  • Team leader for the Instrument Panel warranty on the F-150 and Expedition.

Product Design & Development Engineer

Ford Motor Company
Dearborn, MI
08.1994 - 04.1997
  • Product Design Engineer (D&R) - for Air Induction Systems and Fuel Vapor Storage System

Supervisor - Maintenance and Production

Ford Motor Company
Chesterfield, MI
12.1989 - 08.1994
  • Supervised 65 people Rotated on various jobs in the Seat Manufacturing plant. Participated in launching stand up and sitdown sewing in the assembly plan to help with ergonomics and people skills to be more rounded

Education

Bachelor of Science - Mechanical Engineering

Wayne State University
Detroit, MI
12-1989

High School Diploma -

L'Anse Cruese High School
Harrison, MI
05-1983

Skills

  • Cross-functional collaboration
  • Identifying opportunities
  • Customer focus
  • Project planning
  • Team building
  • Processes and procedures
  • Training and mentoring

Timeline

CX Delivery Plan Portfolio Manager

Ford Motor Company
05.2022 - Current

Global Material Cost Process Supervisor

Ford Motor Company
05.2015 - 04.2022

Global Material Cost Engineer

Ford Motor Company
04.2007 - 04.2015

Powertrain Program Management Engineer

Ford Motor Company
08.1998 - 04.2007

Instrument Panel Warranty Engineer

Ford Motor Company
04.1997 - 08.1998

Product Design & Development Engineer

Ford Motor Company
08.1994 - 04.1997

Supervisor - Maintenance and Production

Ford Motor Company
12.1989 - 08.1994

Bachelor of Science - Mechanical Engineering

Wayne State University

High School Diploma -

L'Anse Cruese High School

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Rachel McCandliss