Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel McCarthy

Hudson,NH

Summary

Customer Service Specialist prepared to drive results and enhance customer experiences. Skilled in resolving complex issues, managing administrative tasks, and maintaining high level of professionalism. Focused on team collaboration and adapting to changing needs. Known for excellent communication, problem-solving abilities, and strong work ethic. Accomplished Customer Service Administrator promoting more than Number years collaborating with sales and marketing to improve corporate processes. Pursuing role with engineering firm. Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across Number-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized simultaneous office functions and direct administrative personnel to meet needs of Type professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

Overview

19
19
years of professional experience

Work History

Customer Service Administrator

Hologic Inc
08.2005 - 10.2024
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns
  • Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.

Education

Liberal Art -

Middlesex Community College
Bedford, MA

Skills

  • Customer service excellence
  • Call center experience

Timeline

Customer Service Administrator

Hologic Inc
08.2005 - 10.2024

Liberal Art -

Middlesex Community College
Rachel McCarthy