Rachel Mcclain
Chicago Heights,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Child Protective Specialist
Department Of Children And Family Services
Bourbonnais, IL
01.2022 - Current
- Attended court proceedings, submitted documents and offered testimony.
- Maintained case records and legal documentation.
- Responded to claims of abuse, neglect or safety concerns.
- Developed plans to strengthen family units.
- Visited homes, inspected surroundings and interviewed family members.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Documented data and completed accurate updates to case records.
Resident Advisor
Franciscan St. Margaret Health
Dyer, IN
10.2013 - Current
- Enforced policies and safety standards through building and room rounds.
- Promoted positive relations between residents and staff.
- Solved grievances and complaints by collaborating with residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Correctional Officer
Department Of Corrections
Joliet, IL
06.2019 - 01.2022
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed behavior of residents individually and in groups.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Received and accounted for personal possessions and determined inmate work assignments.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints and searches.
Mental Health Technician
Department Of Human Services
Park Forest, IL
01.2006 - 06.2019
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Education
Bachelor of Arts - Criminal Justice
Governors State University
Park Forest, IL05.2011
Associate of Applied Science - Paralegal Studies
Robert Morris University - Illinois
Chicago, IL12.2001
Skills
- Treatment Recommendations
- Clients Rights
- Team Meetings
- Therapeutic Services
- Confidential Case Documentation
- Crisis Situations
- Counseling Services
- Report Writing
- Abuse and Neglect Reporting
- Community Integration
- Child Abuse and Neglect Identification
- Community Resource Information
- Documentation Skills
- Interviewing Strengths
Timeline
Child Protective Specialist
Department Of Children And Family Services
01.2022 - Current
Correctional Officer
Department Of Corrections
06.2019 - 01.2022
Resident Advisor
Franciscan St. Margaret Health
10.2013 - Current
Mental Health Technician
Department Of Human Services
01.2006 - 06.2019
Bachelor of Arts - Criminal Justice
Governors State University
Associate of Applied Science - Paralegal Studies
Robert Morris University - Illinois
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