Summary
Overview
Work History
Education
Skills
References
Timeline
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Rachel McConnell

Sagle,ID

Summary

Experienced professional with a diverse background in customer service, technical operations, and safety coordination. Proven ability to deliver exceptional service in fast-paced environments while ensuring operational efficiency and safety compliance. Skilled in providing personalized customer support, resolving issues promptly, and fostering positive relationships with clients and team members. Strong technical aptitude with proficiency in using specialized equipment and tools. Adaptable and detail-oriented, committed to enhancing customer satisfaction and organizational effectiveness across various industries.

Overview

12
12
years of professional experience

Work History

Member Service Representative

P1FCU
Ponderay, ID
03.2022 - Current
  • Highly resourceful Member Service Representative with experience in providing outstanding customer service in fast-paced environments. Known for efficient task completion, effective problem-solving, and clear communication skills. Adept at building rapport with customers and co workers ensuring their needs are met with professionalism and courtesy.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Participated in team meetings to discuss customer service strategies and goals.

Construction Flagger

Perfection Traffic Control
Coeur D'Alene, ID
11.2012 - 01.2018
  • Ensured that all workers on site adhered to safety regulations and guidelines.
  • Conducted pre-shift inspections of equipment such as flags and radios.
  • Positioned cones, barricades, and other warning devices to alert drivers of potential dangers.
  • Assisted with directing vehicles through detours when necessary.
  • Responded quickly and calmly to emergency situations on roadsides.
  • Helped set up sites before work and clean up locations after end of operations.

Education

Charles Francis Adams High School
Clarkston, WA
06-2010

Skills

  • Excellent interpersonal skills with a strong ability to build rapport and trust with members
  • Skilled in utilizing CRM (Customer Relationship Management) systems and banking software to manage member accounts and transactions
  • Exceptional verbal and written communication skills, ensuring clear and concise interactions with members and colleagues
  • Detail-oriented with a commitment to accuracy in transaction processing and documentation
  • Excel
  • Microsoft Word
  • Outlook

References

  • Alisha Kowalski Phone# (208)-290-5525
  • Heather Kovalaske Phone# (719)-486-0798
  • Shawna Heath Phone# (208) 568-0757

Timeline

Member Service Representative

P1FCU
03.2022 - Current

Construction Flagger

Perfection Traffic Control
11.2012 - 01.2018

Charles Francis Adams High School

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Rachel McConnell