Rachel McCord
Washington,IN
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Ashley Pointe Apartments Of Evansville
08.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Attended staff meetings and took extensive notes to share with property manager.
Assistant Property Manager
The Timbers Apartments
03.2015 - 07.2023
- Managed a staff of 13-15 depending on the season
- Responsible for hiring, firing, and employee relations
- Recruited & onboarding of new employees, dealt with wages/benefits
- Trained and developed new hires
- Streamlined accounts receivable collections, ensuring financial stability and efficiency
- Worked with maintenance supervisor to resolve maintenance issues promptly, ensuring tenant satisfaction
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Co-Manager
Forever 21
04.2012 - 03.2015
- Spearheaded store launch, recruited dynamic team, driving sales growth through innovative strategies
- Responsible for all employee relations
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Implemented innovative retail strategies
- Led by example to inspire a passionate team, achieving sales targets through exceptional leadership and energy
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
Store Manager
Premiere Tan
03.2008 - 04.2012
- Hired/managed staff of 10-13, depending upon the season
- Oversaw staff training, enhancing their product knowledge
- Applied detail-focused approach to maintain store aesthetics
- Resolved staff conflicts, promoting a harmonious work atmosphere
- Ensured store met highest standards of cleanliness and organization
Education
Associates Degree - Business Admin and Management
University of Southern Indiana
Evansville, IN05.2005
Skills
- Leadership
- Communication
- Recruitment
- Accounts Receivable
- Training
- Development
- Employee Relations
- Conflict Resolution
- Public Speaking
- Business processes and procedures
- Lease administration
- Customer service-focused
- Problem-solving abilities
References
- Natalie Foley, natalie.lichtefeld@yahoo.com, 8127974039
- Morgan Sipes, morgangraham756@gmail.com, 2704544238
- Hannah Schofield, hannahpschofield@gmail.com, 8125988424
Certification
CAM- Certified Apartment Manager in Indiana
- Certified Apartment Manager (CAM) - National Apartment Association Education Institute.
Timeline
Assistant Property Manager
Ashley Pointe Apartments Of Evansville
08.2024 - Current
Assistant Property Manager
The Timbers Apartments
03.2015 - 07.2023
Co-Manager
Forever 21
04.2012 - 03.2015
Store Manager
Premiere Tan
03.2008 - 04.2012
Associates Degree - Business Admin and Management
University of Southern Indiana
CAM- Certified Apartment Manager in Indiana
- Certified Apartment Manager (CAM) - National Apartment Association Education Institute.
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