Rachel McCoy
Waitress
Tampa,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Waitress
Chop House Steak & Seafood
08.2022 - 01.2024
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Office Manager
Mccoy Chiropractic
01.2018 - 07.2022
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed policies and procedures for effective practice management.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Dominos
Assistant Manager
02.2016 - 01.2018
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
Associate of Science - Health Sciences
Walters State Community College
Morristown, TN 05.2001 -
Skills
Menu Memorization
Daily specials memorization
Food presentation
Interpersonal Communication
Food Safety Standards
Order Accuracy
Effective Communication
Interpersonal Skills
Complaint resolution
Transactions and Cash Handling
Problem-Solving
Timeline
Waitress
Chop House Steak & Seafood
08.2022 - 01.2024
Office Manager
Mccoy Chiropractic
01.2018 - 07.2022
Dominos
Assistant Manager
02.2016 - 01.2018
Associate of Science - Health Sciences
Walters State Community College
05.2001 -