Rachel McDonald
Portland,OR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
District Manager
Nordstrom Rack
05.2017 - 07.2019
- Supported 9 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
National Retail Director
Nordstrom
03.2012 - 05.2017
- Led purchasing, sales, marketing and customer account operations efficiently for $2 billion business.
- Implemented business strategies, increasing revenue and effectively targeting new markets for 90 plus store fleet.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings in womens, mens and kids shoes.
- Trained and guided a team of 13 national merchandisers to maintain high productivity and performance metrics.
Store Manager
Nordstrom
06.2007 - 03.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Opened new location. Hired, trained and developed team of 75.
- Successful track record of top corporate results in all metrics including sales, customer acquisition, talent development, and credit growth. Exceeded plan all years in role.
Buyer
Nordstrom
09.2004 - 06.2007
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements for 26 locations.
- Maintained key item stock levels and wrote or expedited purchase orders.
- #1 corporate performance 2 of 3 years in role.
Sales Manager
Nordstrom
08.2000 - 08.2004
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Delivered on top corporate results in all metrics. #1 performance in percent of increase and overall volume.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Merchandise Manager
Marshalls
04.1997 - 07.2000
- Motivated and mentored merchandise team of 30 to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- #1 district performance.
Teacher's Aide
Montessori School
04.1996 - 09.1996
- Assisted teachers with supervision and care of group of 12 children.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Education
No Degree - French Literature
University of Michigan - Ann Arbor
Ann Arbor, MISkills
- Leading change
- District Standards
- Retail Effectiveness
- Scheduling and Coordinating
- Conflict Management
- Productivity Improvements
- Attention to Detail
- Leadership Skills
- Industry Knowledge
- Employee Coaching and Mentoring
- Strategic Planning
Volunteer
Portland Public Schools Volunteer 2020- present.
Timeline
District Manager
Nordstrom Rack
05.2017 - 07.2019
National Retail Director
Nordstrom
03.2012 - 05.2017
Store Manager
Nordstrom
06.2007 - 03.2012
Buyer
Nordstrom
09.2004 - 06.2007
Sales Manager
Nordstrom
08.2000 - 08.2004
Merchandise Manager
Marshalls
04.1997 - 07.2000
Teacher's Aide
Montessori School
04.1996 - 09.1996
No Degree - French Literature
University of Michigan - Ann Arbor
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