Rachel McGrath

Work History

Hammond Lumber

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Contributed to policy updates, researching regulations to ensure company compliance.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Hammond Lumber

Worked to build relationships with customers and built potential for additional sales.
Developed relationships with clients for increased loyalty and repeat business.
Boosted sales by consistently engaging with customers and addressing their needs effectively.
Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Engaged customers in social conversations to create pleasant and easy shopping experience.
Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Informed customers of promotions to increase sales productivity and volume.
Built relationships with customers and community to promote long term business growth.
Maintained current knowledge of evolving changes in marketplace.
Selected correct products based on customer needs, product specifications and applicable regulations.

Frito Lay

Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
Received, counted and inspected inventory for delivery.
Promoted company values through consistent demonstration of commitment to excellence during daily operations.
Inspected and loaded delivery trucks and picked up customer returns.
Maintained strong professional relationships with clients through effective communication and problem-solving skills.
Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.

Hannaford

Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Resolved customer complaints promptly and professionally to maintain satisfaction.
Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Conducted nightly inventory management procedures to track sales and stock levels.
Trained and mentored new and existing staff to achieve best practices.
Created nightly shift task lists to assign duties to each employee.
Managed Number employees in delivering smooth, productive night shift operations.
Enhanced team performance by providing regular training and promoting a positive work environment.
Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
Streamlined night audit processes for increased accuracy and timely financial reporting.
Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.