Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
SalesAssociate

Rachel McGraw

Dallas,TX

Summary

Goal oriented individual with strong analytical skills and a vast background in financial assessment and loan review. Adept at evaluating creditworthiness and managing risk, bringing high level of precision to financial analysis and reporting. Known for effective team collaboration and flexibility, ensuring reliable support in dynamic environments. Proficient in financial modeling, credit risk analysis, and market research, with focus on achieving measurable results.

Overview

11
11
years of professional experience

Work History

Credit Analyst

Informative Research
01.2024 - Current
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Mentored junior analysts, sharing best practices and fostering their professional development in credit analysis techniques.
  • Ensures consistency and accuracy in credit reporting updates ; identifies potential errors
  • Navigates multiple systems to validate credit data
  • Guides clients and borrowers through credit check process
  • Organizes and prioritizes workload based on client demands

Sales Associate

Northstar Carriage
05.2016 - Current
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
  • Created memorable customer experiences by offering personalized sales support.
  • Handled issues professionally to company standards.
  • Maintained vehicle to prevent breakdowns and malfunctions.
  • Selected most efficient route to minimize vehicle idle time.
  • Managed routes and organized schedules to achieve delivery targets.
  • Interacted with customers to build friendly, professional rapport.
  • Represented company by demonstrating positive values and commitment.
  • Adhered to and enforced safety for passenger boarding, exiting and street crossings.
  • Minimized disruptions with continuous attention to behavior and positive management strategies.
  • Maintained knowledge of facility services and facts to create engaging and interactive tours.
  • Engaged guests with lively and informative talks covering local sites and events.
  • Commanded and maintained attention of both adults and children during large group tours.
  • Maintained exhaustive knowledge of local area amenities and attractions and easily fielded questions from guests.
  • Maintained accurate administrative and financial records.
  • Counted and secured cash to maintain accurate register totals.

Customer Service Specialist

RoundPoint Mortgage Company
09.2023 - 12.2023
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking.
  • Maximized satisfaction by anticipating needs and consistently offering expert support.
  • Handled customer inquiries, payments and service requests.
  • Managed customer calls efficiently in fast-paced call center environment.
  • Documented, researched and resolved customer service issues.
  • Met personal, team and company goals in customer service environment.
  • Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
  • Documented all call information according to standard operating policies and procedures.
  • Navigated multiple computer systems and utilized search tools to find information.
  • Delivered fast and friendly service to handle questions and service complaints.
  • Addressed and resolved customer concerns and complaints.

Loan Review Specialist

AmeriHome Mortgage Company
07.2019 - 10.2021
  • Determined risk level and feasibility of granting loans based on standard calculations.
  • Established effective credit policies and lines, procedures and standards for loans in collaboration with senior management.
  • Obtained approvals by helping underwriters resolve problems with mortgage applications.
  • Verified completeness, accuracy and integrity of loan agreements.
  • Rectified application missing and incorrect information with proactive approach to reviewing documentation.
  • Protected confidential information with strict adherence to internal policies and data security regulations.
  • Met deadlines consistently by typing [Number] wpm and excelling at 10-key data entry with [Number] strokes per hour.
  • Located necessary data by extracting from physical and digital sources.
  • Identified and corrected data entry errors using established quality control methods.
  • Compared data entered to source documentation for accuracy and completeness.
  • Achieved daily production quotas through consistent workflow prioritization.
  • Remained accurate while entering high-volume data into designated fields.
  • Eliminated illegible records by sending records to be rescanned.

Key Holder

Payless ShoeSource
08.2014 - 05.2015
  • Kept floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions.
  • Minimized financial errors by carefully counting drawers at beginning and end of each shift.
  • Met financial and administrative targets, accurately tracking funds and keeping records current.
  • Handled store opening and closing with consistent attention to established requirements.
  • Protected security of cash, inventory and other company assets with strict adherence to company procedure.
  • Counted and balanced drawers and armed alarm system as part of store opening and closing.
  • Organized stock room and checked inventory for accurate labeling, logical placement and neat arrangement.
  • Demonstrated expert product knowledge and recommended specific products to suit customers' needs.
  • Completed inventory cycle counts and audits to maintain accurate records.
  • Maintained attractive, well-organized displays with regular resets.
  • Enhanced customer satisfaction by enforcing service-oriented policies.

Education

GED -

Texas Education Agency
Austin, Tx
08.2014

Skills

  • Client Account Management
  • Loan File Maintenance
  • Attention to Detail
  • Oral and Written Comprehension
  • Regulatory Compliance
  • Active Listening and Learning
  • Analytical and Critical Thinking
  • Conflict Resolution
  • Client Support
  • Financial statement analysis
  • Credit reporting

LANGUAGE

English
Native

Timeline

Credit Analyst

Informative Research
01.2024 - Current

Customer Service Specialist

RoundPoint Mortgage Company
09.2023 - 12.2023

Loan Review Specialist

AmeriHome Mortgage Company
07.2019 - 10.2021

Sales Associate

Northstar Carriage
05.2016 - Current

Key Holder

Payless ShoeSource
08.2014 - 05.2015

GED -

Texas Education Agency

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