Rachel McGuire
Bristol
Summary
Vision-driven Value-Based Care (VBC) operations leader and recipient of the 2025 "Oak Club" award for outstanding performance and leadership excellence. Over 5 years of experience leading regional partnerships and high-impact initiatives within the healthcare provider space. Expert at shaping executive narratives, aligning internal stakeholders, and optimizing cross-functional workflows to drive national retention and growth. Proven track record of launching engagement structures and managing complex projects in a highly collaborative, matrixed environment.
Overview
11
11
years of professional experience
Work History
Sr. Regional Partnership Manager
Oak Street Health
NEW ENGLAND
07.2021 - Current
- Performance Excellence: Selected for the 2025 Oak Club, an elite recognition awarded for exceptional leadership, mission-driven performance, and contributions to the company’s Value-Based Care goals.
- National Optimization: Designed and implemented a proprietary internal patient retention process that achieved the highest retention rate in the nation.
- VBC Strategic Advising: Act as a strategic advisor and regional voice, presenting Oak Street’s Value-Based Care value proposition to internal teams, external referral partners, and national health plan stakeholders.
- Matrixed Collaboration: Launch engagement structures and facilitate collaboration with national vendors, internal marketing teams, and health plan partners on co-branded communications and strategic event execution.
Sr. Patient Relations Manager
Oak Street Health
RHODE ISLAND
01.2020 - 07.2021
- Process Excellence: Established scalable systems, processes, and workflows to improve operational efficiency and team capacity.
- Compliance Leadership: Led Medicare training initiatives and compliance communications across regional staff to ensure partner alignment.
- Operational Integration: Developed standardized workflows and tools for complex insurance navigation, reducing friction for members and improving service delivery.
- Team Development: Developed a high-performing Patient Relations Manager (PRM) team through rigorous training and performance tracking.
Patient Relations Manager
Oak Street Health
RHODE ISLAND
09.2019 - 01.2020
- Delivered exceptional patient experiences and drove volume growth by successfully navigating care objections and complex insurance landscapes.
Director of External Affairs
Barrington Christian Academy
BARRINGTON, RI
06.2015 - 06.2019
- Created comprehensive marketing and advancement strategies to support stakeholder retention, enrollment, and fundraising.
- Produced external-facing communications and led high-impact development events to drive institutional goals.
Education
B.S. - Human Development
University of Rhode Island
Skills
- Value-Based Care (VBC) Operations
- Payer-Provider Partnership Optimization
- Scalable Process & Workflow Design
- Matrixed Stakeholder Management
- Medicare Compliance & Regulatory Communication
- Performance Dashboards & Metric Socialization
Timeline
Sr. Regional Partnership Manager
Oak Street Health
07.2021 - Current
Sr. Patient Relations Manager
Oak Street Health
01.2020 - 07.2021
Patient Relations Manager
Oak Street Health
09.2019 - 01.2020
Director of External Affairs
Barrington Christian Academy
06.2015 - 06.2019
B.S. - Human Development
University of Rhode Island